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6 Replies Latest reply: Nov 23, 2010 3:30 PM by MWJACKSO1 RSS

Find and subscribe to Wireless Backup on your phone

MIKEOSMAN5710 Newbie
Currently Being Moderated

I just purchased an Innuendo and cannot find the wireless backup option. Anyone else have this problem?

  • 1. Re: Find and subscribe to Wireless Backup on your phone
    Levi4u Master
    Currently Being Moderated

    The Innuendo is not compatible with Sprint's Wireless Back Up.

  • 2. Re: Find and subscribe to Wireless Backup on your phone
    MIKEOSMAN5710 Newbie
    Currently Being Moderated

    Thanks Levi,

     

    I just also found out that Sprint Mobile Sync is not available for this phone either.

  • 3. Re: Find and subscribe to Wireless Backup on your phone
    RRASCO09 Newbie
    Currently Being Moderated

    When I was activating my Innuendo it asked me to enter the phone's identifier (DEC or HEX) to check if Wireless Backup was capable on this phone.  It told me Mobile Sync was and that I could use my Wireless Backup account with it.  I only subscribed to Wireless Backup to get the contacts to my new phone.  Turns out the Innuendo doesn't support Wireless Backup or Mobile Sync, despite what the Sprint site said.  All hope is not lost though, continue reading.

     

    I did get my contacts copied over, though.  I exported the contacts from the Wireless Backup site to an Outlook CSV which I then imported into my Gmail account.  The Innuendo is Gmail capable and will also prompt you to copy your Gmail contacts to your phone's contact list while linking the Gmail account to the Innuendo.  Success!

  • 4. Re: Find and subscribe to Wireless Backup on your phone
    ClaudiPo Silver Expert
    Currently Being Moderated

    In case other folks are trying to find out if their device is compatible with Wireless Backup, below is a list of devices that support it.  If it wasn't working for you on your Innuendo, then there must have been some technical problem.


    LG FUSIC (LX-550)
    LG LOTUS (LX-600)
    LG LX-150
    LG LX-160
    LG LX-290
    LG LX-350
    LG LX-370
    LG Lotus Elite (LX-610)
    LG MUZIQ (LX-570)
    LG RUMOR (LX-260)
    LG RUMOR2 (LX-265)
    LG Remarq (LN240)
    Motorola MOTORAZR2 V9m
    Motorola MotoRAZR VE20
    Motorola i335
    Motorola ic602
    Motorola ic902
    Samsung A640
    Samsung Beyonce B-Phone
    Samsung Exclaim (M550)
    Samsung Highnote (M630)
    Samsung M220
    Samsung M240
    Samsung M300
    Samsung M320
    Samsung M330
    Samsung M500
    Samsung M510
    Samsung M520
    Samsung M560 (Reclaim)
    Samsung M610
    Samsung M620 (Upstage)
    Samsung Rant (M540)
    Samsung Restore (M570)
    Samsung Seek (M350)
    Sanyo Incognito (SCP6760)
    Sanyo Innuendo (SCP-6780)
    Sanyo Katana (SCP-6600)
    Sanyo Katana DLX (SCP-8500)
    Sanyo Katana Eclipse (SCP-6750)
    Sanyo Katana Eclipse X (SCP-6750X)
    Sanyo Katana II (SCP-6650)
    Sanyo Katana LX (SCP-3800)
    Sanyo M1
    Sanyo S1
    Sanyo SCP-2400
    Sanyo SCP-2700
    Sanyo SCP-3200
    Sanyo SCP-3810
    Sanyo SCP-7000
    Sanyo SCP-7050
    Sanyo SCP-8400

     

    Message was edited by: ClaudiPo

  • 5. Re: Find and subscribe to Wireless Backup on your phone
    ClaudiPo Silver Expert
    Currently Being Moderated

    I stand corrected.  I saw Levi4u's post after I submitted mine, so I double-checked with the Product Manager for Wireless Manager.  She confirmed that WB is not available for the Innuendo.  There must be a wrong check mark for it somewhere in a database if even the web site says it's supported during the activations process.

     

    I was also told that we will have many free downloadable clients for Mobile Sync starting early next year for most of the devices that have launched in the second half of 2010.

  • 6. Re: Find and subscribe to Wireless Backup on your phone
    MWJACKSO1 Newbie
    Currently Being Moderated

    Just tried to use the Wireless Backup to switch out my Samsung A640. It did not work. I went to the local Sprint store and they couldn't get it to work either. I got the same arrogant "it doesn't always work on OLD phones". Nice customer support but this is what I have come to expect from Sprint over the last 10 years. What a poor company!

     

    Please correct your list.

     

    PS I've been in the communication business for over 30 years so I do not consider myself a "newbie". Again, this derogatory classification is indicative of the disrespect that Sprint has for their customers.

     

    Message was edited by: MWJACKSO1

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