I just returned my Samsung Epic to the Sprint store. The employees and Sprint Tech Support could not set up my Road Runner email accounts.
Kept getting the message "unable to conect to server, incorrect ID or password" I checked on my home computer and they are correct. neither of my RR accounts would connect. The store just gave up with almost no effort expended. I can't be the only person in the USA who wants to use RR on their Epic. Without email it is useless to me, thats the reason I upgraded. DUMBEST SMART PHONE I EVER HEARD OF.
Shoot - sorry you couldn't get it to connect to Roadrunner.
Just curious - have you ever had a smart phone and been able to connect it to your Roadrunner email?
Many cable companies are very very protective of their email -- unless you are physically connected to their wire, you cannot get to your mail. They like to have a closed private network. Granted, it does help to keep your mail safe and reduce spam, but it's pretty inconvenient for the customer.
I've encountered that problem for years and have either ran my own mail server or used GMail.com.
No, this was my first smart phone. I have been able to remotely access email with my pc when traveling through Windows Live mail program with a change to port 587.With the Epic I couldn't even log in, I kept getting an incorrect ID or password on 2 different accounts. Triple checked and password and ID were correct.
Hi, I am an employee of Sprint and I also have Road Runner service as well. I just went through the setup process and I was able to set up POP3 access. The auto setup didn't work so I had to do the manual setup option. Since I'm in Kansas City my POP server was pop-server.kc.rr.com and my SMTP server was smtp-server.kc.rr.com. The Epic's email app will first have you enter the POP info and then once you hit next it will authenticate and then ask you to enter the SMTP info on the next screen. One thing I did notice is that the POP screen accepted my user name just fine however on the SMTP screen it didn't accept just my user name and I had to enter my full email address in order for it to be accepted (eg. email@example.com). I'm not sure if you have tried this yet but once I did that then it proceeded to the next screen which pretty much had a couple options about deleted messages from the mail server and how often the email app should check for new messages. Once I got through those options it took me to my inbox and I now have access to all my email. I would hate to suggest something that you've already tried but if it won't accept just your user name then try entering your full email address as the user name. Let us know if this helps.
I don't use my Road Runner email accounts that often, but I used drezjohnson's instructions above (changing the POP3 & SMTP settings to my local Road Runner name) and set up my email with no problems.
Time Warner has their emails set up where you need to be connected to their network to send mail. Sometimes it goes through, but often than not it won't. Try connecting to wifi(that is connected to RR) and send the mail. You will see it go through everytime, shortly after you disconnect it will not send anymore.
It's their "anti" spam deal. They are tracking accounts to stop people using their network to send spam(They don't know the contents, but know how many you send).
That's strange. The only thing that I could think of is to manually check to make sure that all the server info is correct or if maybe Time Warner has changed anything since you set it up. So far I haven't had any issues with getting my email. I really don't use my Road Runner email very often but I have sent and received a few test messages today with no problem (while connected to 4G). If nothing else works, maybe just remove the email account from your Epic and try setting it up again and see if that fixes your issue.
here are some server settings for road runner let me know if it worked.
I just bought an Epic today. Followed your advice.
I receive incoming emails....but cannot send anything out.
Was with the sales person 2 hours which had no clue.
Was on with Timewarner who gave me the smtp-server.roadrunner.com
It seemed to connect and I was able to so the basic set ups....but when I went to send an email it just keeps saying "connection error."
Do you have any better ideas?
My blackberry never gave me any problems like this.
The stock email app that comes on the Epic is a total POS. Go to the Marketplace and get the FREE K9 Mail App. I have 2 Roadrunner accounts setup and running flawlessly on it. As for sending out emails through your RR account on any phone, not gonna happen any easy way. Roadrunner's SMTP servers only allow outgoing mail if you are hardwired to a Roadrunner broadband internet connection. Your only other option is through their webmail website, which doesn't work great on 2.1 phones (cannot speak for 2.2 phones). There might be a way to rig up some kind of proxy server or forwarding service through Gmail but that's beyond me.
Thank you everyone for your help.
I actually found on another site a way that totally worked.
Of course, the proper incoming and outgoing servers need to be set up manually.
I was getting incoming mail, but couldn't send.
So, on the outgoing mail, don't put your user name...but the entire user email address and the password.
Now I can send and receive just fine!
Next onto trying to find a way to sync my ical with the epic.
BTW, why don't the sprint and Samsung employees know how to do any of this...after all I'm purchasing from them. It is extremely frustrating to have to spend hours upon hours to know if a phone can do something when those who sell it don't even know? How can any phone be an informed purchase? UGH!
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