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7 Replies Latest reply: Jun 20, 2011 10:11 PM by rexcanis RSS

Modifying Total Equipment Protection - how?

PCDr555 Regular Visitor
Currently Being Moderated

I've had my Sprint smart phone for about 3 years now. I can buy a refurb on ebay for around 50 bucks now (due to its age) which is half of Sprint's $100 smart phone deductible on the Equipment Replacement Program (which costs $4 a month).

 

Of course I have the $7 Total Equipment Protection insurance. I want to drop the $4 ERP and just keep the $3 ESRP which covers defects (but not loss or damage).

 

Sprint representative said it can't be done, that my only option is to keep the $7 TEP (or cancel it in its entirety).  On sprint.com this seems to be the case as I only have an option to remove TEP completely. The ERP brochure states "Cancellation: If you decide to enroll in the Equipment Replacement Program, you may cancel your coverage at any time..." but apparently only if you also cancel ESRP??

 

I suspect there is some 'tricky' way to make this happen, but I don't know what it is. I'm tempted to drop it completely as $7 a month for a year ($84) will cost more than just buying a refurb on ebay (and it's unlikely I'll need more than 1 replacement a year). But the ESRP has proven valuable as the phone has died twice and I paid $0 to get it replaced each time.

 

I want to keep ESRP ($3) and drop ERP ($4).

 

Any suggestions?

 

Message was edited by: PCSPECIALISTS1

 

Message was edited by: PCSPECIALISTS1

  • 1. Re: Modifying Total Equipment Protection - how?
    darknessdrs Expert
    Currently Being Moderated

    From what I understand you can get the $4 insurance or the $7 and that is it. Since Sprint modified the insurance due to the manufacturers taking over the warranties if you only have the $4 then if anything mechanical or electrical happens to your phone you have to pay up front $35 for each incident in a authorized service and repair store to get it fixed or replaced. If you don't want to pay you have to now send your phone to the manufacturer and have them look at it and repair it and if they determine that it is physical damage when they send you back your phone (can take 7-12 days) they will also send you a bill for the repair and or replacement. Also though and someone correct me if I am wrong even if you don't have insurance and your phone is less then 12 months old you can go to a s/r center and still only pay $35 for repair/replacement as long as no physical damage. So it is if you don't want to pay anything at the s/r centers then keep the $7 to avoid any charges or having to send your phone off to the manufacturer. Good luck

  • 2. Re: Modifying Total Equipment Protection - how?
    PCDr555 Regular Visitor
    Currently Being Moderated

    My phone is years out of warranty so sending it back to the manufacturer will never be an option. Are you saying I can get my smartphone fixed or replaced (if it's a phone failure, not damaged) for a flat $35 without any insurance? I think that would suit me well, I'd much rather just pay when needed instead of buying 'insurance'.

     

    Also, if I buy a replacement phone, have NO insurance, and take it to the Sprint store will they charge me anything to activate it in place of my dead/broken/lost one? (I'm just trying to figure all the costs).

     

    Here's how the numbers run so far, figuring an incident after a year:

     

    Lost/Damaged Phone w/TEP: Total $184

    [12 Mos Insurance @ $7: $84

    TEP Deductible: $100]

     

    Broken Phone w/TEP: Total $84

    [12 Mos Insurance @ 7: $84

    In-store repair cost: $0]

     

    ------

     

    No Insurance Lost/Damaged: Replace on my own with refurbished phone: Total $75

    [Average current replacement cost: $75]

    (Figuring $0 to have in-store activation of replacement phone)

     

    No Insurance Broken Phone: Total $35

    [$35 Sprint Store repair/replace]

     

    No matter how I look at it I think I should drop the TEP. I'd spend $35-$75 instead of $84-$184. Approximate, of course. Actually in my county TEP costs me $7.49 a month (it is taxed @ 7%).

     

    Do I have it right?

     

    One side note: I'm not against TEP at all. Back when my phone cost $550 it was worth every penny and I'm sure I'll get it again on my next new phone.

  • 3. Re: Modifying Total Equipment Protection - how?
    Levi4u Master
    Currently Being Moderated

    @darknessdrs, If you don't have TEP, No matter how old your phone is(doesn't have to be less then a yr old), All repairs are $35, Even Physical Damage. As long as it is not lost/stolen or damaged beyond repair the charge will be $35. http://shop.sprint.com/en/services/service_repair/in_store_service.shtml

    I do believe you can add one or the other, ESRP or ERP as the support site states your account can reflect having any of the three, ESRP, ERP or TEP. http://support.sprint.com/support/article/Check_to_see_if_you_have_Total_Equipment_Protection__Equipment_Service___Repair_Program_or_Equipment_Replacement_Program/case-ba416758-20090626-120938

     

    @PCSPECIALS1, Yes, All repairs are a flat rate of $35. There is no charge to activate a replacement phone you purchase elsewhere, You can do it from your account page - http://www.sprint.com/landings/howtoactivate/index.html

  • 4. Modifying Total Equipment Protection - how?
    dmcgill50 Newbie
    Currently Being Moderated

    As a general and good rule, insurance on electronics is always a bad idea. The value of the item goes down to quickly to justify buying insurance for it. The companies that sell the goods and insurance know this, thats why they push it so hard. I literallly had to be rude to the sales person when declining and then she had to have the manger speak to me to make sure I understood the ramifications of my actions. Good enough sign for me that the sales people were freaking when I declined. This means that they make a significant profit when you sign up. Just food for thought and my two cents.

  • 5. Modifying Total Equipment Protection - how?
    halcyoncmdr123 Sprint Employee
    Currently Being Moderated

    dmcgill50 wrote:

     

    As a general and good rule, insurance on electronics is always a bad idea. The value of the item goes down to quickly to justify buying insurance for it. The companies that sell the goods and insurance know this, thats why they push it so hard. I literallly had to be rude to the sales person when declining and then she had to have the manger speak to me to make sure I understood the ramifications of my actions. Good enough sign for me that the sales people were freaking when I declined. This means that they make a significant profit when you sign up. Just food for thought and my two cents.

    I would like to clarify a little...

     

    The revenue from Sprint's Protection services are what funds the service and repair locations. Without revenue from the Protection programs service and repair locations would be shut down, or repair stopped entirely and the only option being to go through the manufacturer directly, no local store option.

  • 6. Modifying Total Equipment Protection - how?
    robotaholic Gold Expert
    Currently Being Moderated

    I dropped my HTC Evo on the tile floor in my kitchen Wednesday night.  I usually have the Otterbox case on it but I was cleaning it and dropped it and the screen broke.  I went to www.phoneclaim.com at 10:30pm central time and ordered replacement device.  At 10:00 am the next morning I heard something at my front door and it was my absolutely brand new HTC Evo with battery, Microsd card, charger.  TEP prevented me from using my backup 8703 Blackberry or paying full price for another one...Which is 449.99.  Yes, it did cost 100 dollars and they billed my account for it, but it was worth it to have a phone so quickly.  I am glad I had TEP.

  • 7. Modifying Total Equipment Protection - how?
    rexcanis Bronze Expert
    Currently Being Moderated

    I just had similar. My fiance had just finished talking on the phone and set it on the bathroom counter as she was cleaning. One of the dogs bumped into her as she was reaching for something else on the counter, and knocked her phone into the toilet.

     

    Without insurance, the phone would be gone and we would have to buy another one at full retail price (only had it since November). Instead, we are only being charged $100 for another handset and it was delivered to us the next morning, with a brand new battery (the manufacture date on the battery is only 2 months ago).

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