We apologize for the inconvenience you may have experienced and want you to know we are working to resolve this. Sprint is working diligently to add capacity to return performance to previous levels.We are implementing fixes and expect that our customers should see steady improvements between now and the end of May.
I'm in the Grand Rapids area and have been experiencing the same problems, as have all of my friends who are with Sprint. Calls are being dropped excessively, text messages are not being sent or received, voice mails are not being received in a timely fashion, even my Sprint Card is very slow and drops internet connection. And yes, it has been an issue for the past few months. And apparently, it's going to take Sprint until May to implement fixes??
Kalamazoo, MI Just wanted to weigh in on this. My husbands bb8530 started acting up at the end of February. emails that had historically hit his phone before they would hit the laptop, all of a sudden absolutely stopped being delivered to the phone. Unfortunately, He is working now in san Bernardino CA, and the problems have gotten worse. He took the phone into a service sprint store, and they basically got him a replacement phone after trying to reprogram it. He has had the phone less than a week and now NO emails are coming in. Also he tried to call me and a message came up on his screen that said, no radio service, restore connection? He is blazing mad, but being here in Kalamazoo I cannot help him and he is so frustrated with the people at the store as they were no help.
Help!!! I'm going to call sprint as soon as I can figure out how to describe a problem that's not in my hand at the time.
Same Issue but on the other side of the state in Clinton Township. I called sprint and they told me there is a known major issue and it could be fixed anytime from today - May 31 . According to the supervisor sprint will be doing something for the customers who called in and complained.
Same here in GR / West Michigan.
Calls wont go through, including 911 one time, texts fail, network busy. It can take 5-10 minutes to make 1 call or get a text to go through otherwise I give up on the sprint line and use Google voice from my computer. With texts the reciepient may get all the failed messages at once when one finally goes through which makes me the sender look like a *******.
Issue has been going on since late last year (Nov-Dec) and nearly ground to a halt during the snow storm week on feb 1st has been worse until the last week or so where it has been slightly better.
I called 1 time late last year when I started to notice the disruptions and started calling 1-2x per week since the snowstorm. Sprint mysteryously cant find the early call to them in the system and only has records of me reporting the issue since Feb and therefore will only give me (Partial) credits back to then.
I have recieved $184 in credits thus far on a 4 line family plan, 1 line let off contract a whole MONTH early, SO far. We'll see how long this goes on.
I can remember a few isolated issues going back to July of last year but calked them up to one time true "network busy" moments but they were the same issue. These should have been a warning sign that the network switches were near overloaded then and should have been upgraded long before now.
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