PC mag did a so-called nationwide test.....that doesn't matter to me. I live in South Florida, this post is in reference to South Florida. Sprint does not work well in Fort Lauderdale or Miami as there are many dead spots. Many other people on this post have said the same thing.
JeffC Sprint and Denasimone I know you are not bashing. I had my post when I had the same exact problem here in Miami I know how it fills since it was at home were I had no service. I can recomend you send an email to firstname.lastname@example.org they do follow up and were the one to fix my problem with the networking department.
Same problem - seems to be a 2-mile block around SR 84 & 136th. I had this problem in September took them 3-weeks to fix. Started again last week - no service Monday & Tuesday night by Wednesday back up. Drive < 2 miles and everything is fine. I'm not sure how much longer I can accept this level of service - I don't want to leave Sprint but I need a phone that works EVERY night.
Seems like they are making changes, but have not made their customers aware. Like many others have stated try to call Sprint. Also I just sent an email over to email@example.com as 3020fjr suggested.
This is absolutely ridiculous! Everytime I call they try to troubleshoot my phone insisting that is must be a hardware problem. One representative decided that it was okay to hang up on me after waiting 45mins.. no call back by the way. Another rep insisted that there was a tower down in Orlando causing these problems. Sprint needs to be a bit more customer savy and inform us of whats going on. I dont live in the hills or outskirts, I live in MIAMI, FL - I shouldnt have ANY deadspots.
I have not been able to confirm that this problem is caused by the network vision upgrade. Can Sprint confirm us if Miami being work on right now with Sprint Vision upgrades since it one of the cities mention on the release that will be work on first.
Also looking to find information on this I came around that since last night verizon has (still going as of 4pm) nation wide LTE outage and some 3g outages. If you are roaming and can not use roaming either then now you know why. http://www.dslreports.com/shownews/Verizons-Shiny-New-LTE-Network-Goes-Down-113947
On hold with Sprint's "Technical Support" .... NO SIGNAL!! I am really sick of this. Things were fine the last month. I actually made it through an entire month without having to call Tech Support! But here we go again....I was told that there is great service in the 33324 area! 4G is working in this area. FYI: I don't care what that coverage map says 4G does not work in this area. It never has worked... I leave my 4G on, just to see what areas it picks up in. So why don't I have a signal again?
Wow after telling me that service is down in my area, the customer service rep. proceeds to tell me that there is a promotion to add another line! I kindly told him that I am not interested in adding another line. I can't even seem to get the one I already have to work. Why would I want another problem line?
My ticket#: 7414157
@denasimone the ticket number you have in your post is actually a service alert number(7414157) I did look up to see if there was an etr and this service was closed as resolved on 06/018/2011..Are you still having issues? If so please private message me so I can further assist you.
Jellybean91, thank you for your response. I don't understand why this service was closed as repaired. It in fact has not been repaired and I am still having the same issues. Needless to say I am highly dissapointed with Sprint. Furthermore, the technician gave me a service alert number? That doesn't make any sense.
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