My husband and I both have Spring Epic phones and LOVE them -- except that we can't reply to txts from each other -- WHICH IS WHY WE GOT THE PHONES IN THE FIRST PLACE. We have 7 lines on our plan, but ONLY OUR TWO phone ones are the ones affected by this "9230 text message not sent" error. Somehow, the phone is converting the 10-digit number programmed into the contact profile into a 7-digit number ... and not matter how many times we delete the string of texts and delete the contact and re-input the contact ... it does the exact same thing. over and over and over ....
HASN'T ANYONE FOUND THE ANSWER TO THIS PROBLEM? WHY IS IT JUST MY HUSBAND'S PHONE AND MY PHONE?? JUST OUR LINES ARE AFFECTED AND NOT THE OTHER 5 LINES ON OUR PLAN.
If you have spoken to a Sprint rep and they have resolved this problem for you, PLEASE SHARE IT WITH THE REST OF US BEFORE WE ALL GO INSANE.
THank you, thank you, thank you!!!!!
This has been discussed previously here in the community.
The way that I've been able to get it fixed all of the time is by deleting BOTH the entire text conversation, and the contact from the phone. Then re-add the contact with the full 10 digit number, then start a new conversation. It has worked 100% of the time at my store when customers come in asking about it.
It is something the device team is currently investigating with Samsung to find a cause.
I have had the same issue just started 2 weeks ago very frustrating and sprit is like huh what don't know nothing about it we also have an epic and that is the phone with the issue if you find out anything please post. and no deleting conversationa and redoing like above does not work 100% of the time that is the first thing we tried ok so what has the device team come up with
If you are a Samsung Epic user this Error 9230 may be related to a failure in the Android operating system, Samsung is working on integrating a patch for it in the next software release. Many Epic users have found that if they delete the contact & sms conversation for the affected conversation, then clear the call log it is resolved. While others note after those steps when they are sent an sms from the person that they have trouble with the new sms shows from a seven digit number. Please see and post in this thread if you use an Epic
I have the same issue. I deleted the thread, recreated the contact, reomoved the old contatc from all of my contact lists and it still seems to go back to that 7 digit entry after a few texts back and forth. I find it only happens with ceretain contacts, but it is persistant.
My wife and I just upgraded to Samsung Epic 4G's on July 3rd and she is having this same problem with one of her contacts. We've tried everything listed here as well as everything suggested by the Sprint Store people to no avail. The contact's 10 digit number is listed correctly in her contacts list on the phone and in the gmail account. The contact also is a sprint customer, but does not have an Samsung Epic phone. Deleting the contact from gmail, the phone, and clearing the logs allows my wife to send one message to her friend before the area code is dropped. If she deletes the message log only, she cannot choose the friend from the contacts list. The only way to send a text message is to type in the 10 digit phone number. THis only works if the log is erase. Otherwise the phone recognizes the number and drops the area code.
Luckily it is only 1 contact. Any help would be appreciated.
Hello JanellCoones, if you notice come back rest assured that Samsung is working on an update to prevent this from happening, Galaxy phones on other networks also seem to have trouble with this, and somethiing to try is delete the contact, conversation, and call log entries for the person affected, then ask them to send you an sms, many people report that they see it come in as 7 digits. others report that sms stopped working after they dialed the affected person's phone number using 7 digits. unfortunately the software release date has not been announced.
I have been having the same problems for about 3 weeks now. Only 2 of my contacts have been affected so far. But its very annoying and the Sprint reps (In store) just want to reset the phone. I have data and such on here that I dont want to lose. Frankly, I dont have the time to go back and set up all my apps and settings.
Is there an easier fix? I noticed that this occurs after you enter the 7 digit number and call it. The phone somehow automatically saves the number and associates it with your contact. Regardless if its in saved in the contact or not.......Like everyone else I have tried everything else except resetting. I dont want to do that unless I have to....
Sprint is investigating this issue at this time and working on a fix
You can use these temporary workarounds:
3. Delete the SMS Thread and the Contact from their device, and then re-add the Contact back to their device
These have worked for some but not all devices
same thing happens to me. I've deleted, etc. My latest workaround: if I see the msg is sent to the 7-digit number, I immediately "Forward" the same msg to the 10-digit number out of my contact list. The msg is only received once. It's not perfect, but the msg gets to the recepient.
I have been having the same problem as of late. About two days ago I was sitting across from my gf when all of sudden she was bombarded with texts from me over the last few days and few friends were also bombarded with texts from me. Just like the customer above, I can't tell if the other person has received my text when the text error message comes up because recipients of my texts either they don't receive my texts at all or they recieve multiple copies of the text. Fortunately, I factory reset my phone several days ago and not all my contacts were affected by this. However, I feel this is extremely unprofessional, I mean if this had happened and I was bombarding clients or employers with texts I would look completely unprofessional. I will try a factory reset, formatting the SD, and clearing the cache. I will update, if this doesn't solve the issue I really hope I get some credit of all the issues I've had. All I'm asking is for properly working phone, is that too much to ask?!?
Hi I am having this issue too and so far no fixes Ive deleted all contacts and started over. I called sprint tech support and was told they are working on this. My issue has been going on for about three weeks now I can txt to all contacts exept my husband who is the primary on the account. He has no problem txting me but when I reply it gives me that stupid error "9230" so I have to delete the thread and type in the phone number 10 digit and sometimes that works and sometimes that doesn't. As a sprint customer I feel like I'm paying for a service that I am not getting and I really wish something gets done soon because I paid alot of money for this phone and I like it except for this problem..... and from everyone else who has the same issue maybe they should give us all a rebate or something because this is not fair........ And if I seem like I am whining i apologise I am just anohter frustrated sprint customer who is not getting helped again but that was anohter issue that got resolved after me going on this forrum and telling everyone my issue. Please Sprint get it together so we can have our phones back to normal I promise if they worked like they were supposed to you wouldnt hear half of the crud on these forums
I had the same problem. so about a week ago i decided to take it in for repair. my battery was also lasting about 5hrs. and sometimes when disconnecting the cell from the charger (remember being fully charge) it would say battery low and turns off.
with the error 9230 the tech resetted the phone and this fixed the problem. for now...... the answer for the battery was. "i shouldnt install so many apps and not run so many emails. (stupid answer)....
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