Chat is available on several portions of the sprint.com Web site. These include the online shopping experience, web registration, on areas of My Sprint and on the Support tab.The Chat icon, as a general rule, displays in the upper right section of the Web page in all areas but the online shopping experience. On the online shopping experience pages, it displays in the upper left section of the page.
The Chat icon currently displays during normal operational hours only when chat agents are available:
7:00 a.m. to midnight Central Time, Monday – Friday
9:00 a.m. to 6:00 p.m. Central Time, Saturday and Sunday
If agents are not available to chat, or it is after regular operational hours, then the Chat icon will not display on those pages.