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Outages in upstate NY??

timkrisaiden1 Regular Visitor
Currently Being Moderated

I usually get full signal at my house in town, zip code 12887. As of this morning I have absolutely no service. I called and they say there is no outages and cant figure out the problem. My phone is only 2 months old and I have never had a problem with it before now. Is anybody else on here near me having any problems? Is there anyway to find out if its a tower issue or my phone?? I could probably drive to the next town and see if I get service there then I would know but I am stuck home today without a vehicle!!

  • 1. Outages in upstate NY??
    Sprint Employee
    Currently Being Moderated

    The one tower for service is on Skene Mountain - I show it is processing zero calls.  I will post a ticket number once I receive one back from the network team.

    Thanks for reporting this

     

    Larry ~ OKIESTRO

  • 2. Outages in upstate NY??
    timkrisaiden1 Regular Visitor
    Currently Being Moderated

    Thank you so much for getting back to me. Now that we confirmed there is actually an outage..when will it be fixed? I am a boost costumer so sprint wont access my account or really even tell me anything. I tried chatting with sprint this morning and they told me there is no outages in my zip code when we just found out yesterday there is. I was able to get to the next town yesterday and I had full signal. Now I know it is not a problem with my phone, it is my area. Up until 2 days ago I always received full signal at my house in zip code 12887 now I get absolutely nothing. So is there still an outage? When will it be fixed? Boost told me it would be fixed yesterday but this morning I still have no signal at all. And why is sprint saying there are no outages?? Thank you!

  • 3. Outages in upstate NY??
    awefqwedf Regular Visitor
    Currently Being Moderated

    I have no service either, and I am very close to the skene mountain tower.  It is not working.  Or I should say, every once in a while it will get a tiny bit of signal which promptly disappears.  zip code 12887.  Every sprint person I talk to in this town is roaming.  Normally we have good service in all but a very few small areas of town.  There is something wrong here and it needs to be taken care of.  When I called yesterday and gave my address they told me many people had called about it and that the following was the "trouble code"..what is the status of this?

    2zdlxt

  • 4. Re: Outages in upstate NY??
    Sprint Employee
    Currently Being Moderated

    Help is on the way

    Upstate NY East : Glens Falls,VT / NH / ME : Rural 05743 ,12819 ,12821 ,12827 ,12832 ,12854 ,12887 Whitehall(NY) Single Cellsite 7872511 Customers in the following area(s): Whitehall(NY) may experience diffculties with the following services : Single Cellsite. At 2011/08/09 21:31:13 we experienced the following Problem(s) in the Upstate NY East : Glens Falls Market: Single Cellsite (Out of Service)  . 08/09/2011 16:31:00 CST Not Cleared 08/09/2011 16:45:32 CST AL53XC807 Whitehall NY 12887
  • 5. Outages in upstate NY??
    timkrisaiden1 Regular Visitor
    Currently Being Moderated

    I was told by boost mobile and this ticket shows that the outage was supposed to be fixed yesterday at 4:31CT...the problem still hasnt been fixed. I was wondering if you had any updated information on this and when we can expect to have service again.......

  • 6. Outages in upstate NY??
    Sprint Employee
    Currently Being Moderated

    Still nothing more in ticket system - and you already know the tower is not working - I am a ticket rep who is going to update me at 7am central time from a system she has that hopefully will have more info - again - I will be here till the end - Larry

  • 7. Outages in upstate NY??
    timkrisaiden1 Regular Visitor
    Currently Being Moderated

    Thanks Larry, you have been very helpful..thanks for the updates..hopefully this gets fixed soon..

  • 8. Outages in upstate NY??
    timkrisaiden1 Regular Visitor
    Currently Being Moderated

    Just checking in to see if there has been any updates...this is a very small rural town and we need cell phone service back!!

  • 9. Re: Outages in upstate NY??
    Sprint Employee
    Currently Being Moderated
    Upstate NY East : Glens Falls,VT / NH / ME : Rural 05743 ,12819 ,12821 ,12827 ,12832 ,12854 ,12887 Whitehall(NY) Single Cellsite 7872511 Customers in the following area(s): Whitehall(NY) may experience diffculties with the following services : Single Cellsite. At 2011/08/09 21:31:13 we experienced the following Problem(s) in the Upstate NY East : Glens Falls Market: Single Cellsite (Out of Service) We estimate a time to repair to be 08/17/2011 04:31:00 CST . 08/09/2011 16:31:00 CST Not Cleared 08/11/2011 14:27:02 CST AL53XC807 Whitehall NY 12887


    This has to be major equipment damage for a outage to be extended - something like parts that had to be ordered - I will update daily - I know that isn't much considering what is happening.

  • 10. Re: Outages in upstate NY??
    Sprint Employee
    Currently Being Moderated

    Just thought I would update - no change - but you knew that

    Upstate NY East : Glens Falls,VT / NH / ME : Rural 05743 ,12819 ,12821 ,12827 ,12832 ,12854 ,12887 Whitehall(NY) Single Cellsite 7872511 Customers in the following area(s): Whitehall(NY) may experience diffculties with the following services : Single Cellsite. At 2011/08/09 21:31:13 we experienced the following Problem(s) in the Upstate NY East : Glens Falls Market: Single Cellsite (Out of Service) We estimate a time to repair to be 08/17/2011 04:31:00 CST . 08/09/2011 16:31:00 CST Not Cleared 08/11/2011 14:27:02 CST AL53XC807 Whitehall NY 12887
  • 11. Re: Outages in upstate NY??
    timkrisaiden1 Regular Visitor
    Currently Being Moderated

    Thank you very much for the updates..

  • 12. Re: Outages in upstate NY??
    Sprint Employee
    Currently Being Moderated

    Can't wait until I get to post that this is cleared - but not today

    Single Cellsite 7872511 At 2011/08/09 21:31:13 we experienced the following Problem(s) in the Upstate NY East : Glens Falls Market: Single Cellsite (Out of Service) We estimate a time to repair to be 08/17/2011 04:31:00 CST . 08/09/2011 16:31:00 CST 3 Not Cleared 08/11/2011 14:27:02 CST AL53XC807 Whitehall NY 12887
  • 13. Re: Outages in upstate NY??
    timkrisaiden1 Regular Visitor
    Currently Being Moderated

    Well lets pray this gets fixed tomorrow when they say..its been long enough without a phone! 

  • 14. Re: Outages in upstate NY??
    timkrisaiden1 Regular Visitor
    Currently Being Moderated

    Has there been any new updates? Im praying this gets fixed today..it's the 17th!

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