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Sprint sold us out...

Kenjermin01 Regular Visitor
Currently Being Moderated

So just got off of the phone with executive customer service and what I was told was that based on the deal sprint struck with apple there is ZERO flexibility when it comes to iPhone for existing customers. His next words to me were take it or leave it. So I have decided to leave it. If I'm gonna get treated bad then I at least want good coverage, and I live in overland park where there is no excuse for poor coverage.

  • 1. Sprint sold us out...
    pharaoh0 Silver Expert
    Currently Being Moderated

    If you go to the ATT and Verizon boards people are saying the same things.  Also, it is being reported this way in tech blogs too.

  • 2. Sprint sold us out...
    Kenjermin01 Regular Visitor
    Currently Being Moderated

    I really don't care what AT&T and Verizon are doing I only care about sprint. Sprint had really good customer service and took care of long time customers until they got the iPhone now all that has gone down the drain...unless your a new customer or eligible for the upgrade.

  • 3. Re: Sprint sold us out...
    racqueteer1 Sprint Employee
    Currently Being Moderated

    What does "zero flexibility when it comes to iPhone for existing customers" mean? When are you eligible for an upgrade?

  • 4. Re: Sprint sold us out...
    MGman61 Expert
    Currently Being Moderated

    Yep. Take it or leave it. It's the same thing you will hear at any carrier when it comes to the iPhone, or any phone if you are an existing customer. Luck of the draw that the iPhone became available on Sprint for many people when they were in the middle of a contract. I had to wait to get my EVO for the same reason. So nothing has really changed.  Yes, for business reasons they dropped the Premiere program and got rid of the 1 year upgrades and many people, including myself, no longer have a $75 discount.

     

    So leave. Find out the same policies exist everywhere else plus you will pay more in the long run for the same (or less) on a plan.Waiting for my eligible upgrade in June. By then maybe we will know more about the iPhone 5 debut and I will be one of the lucky ones to get in on it right away... and then have to listen to everyone else in the middle of a contract who really, really, really wants one cry, cry, cry again. Deal with reality and lose the air of entitlement  Have a nice day.

  • 5. Sprint sold us out...
    Kenjermin01 Regular Visitor
    Currently Being Moderated

    We are eligible may 2012 But we did have a $75 credit for being premiere but of course that was taken away 10/1 sooo now it's the may date for both lines.

     

    I know sprint is betting on adding enough new customers to justify the ones it is losing, but a lot  of those new customers probably will become collection accounts, on the other hand I have been a customer for years and never been late, but that means nothing now that sprint has the iPhone and can treat people like they did circa 2001ish.

  • 6. Sprint sold us out...
    Kenjermin01 Regular Visitor
    Currently Being Moderated

    MGman61 you choose to wait which is your choice. I chose to come here and voice my dissatisfaction with the way we are being treated. For the record I never expected the same price as a new customer but I expected to be able to use the benefit I have earned. I for one do not just roll over and accept it when I am wronged I will voice my opinion which I am allowed to do. Probably the reason they provide these boards don't you think ?

  • 7. Sprint sold us out...
    racqueteer1 Sprint Employee
    Currently Being Moderated

    I see. I don't want to lose you as a customer, but I do understand your unhappiness over the Premier program ending. I assume you were considered a "Premier Silver" customer, vs. a "Premier Gold"?

  • 8. Re: Sprint sold us out...
    pharaoh0 Silver Expert
    Currently Being Moderated

    Be nice.  Let me elaborate.  It is being reported that Apple is at the root of "zero flexibility" for ALL carriers.

  • 9. Re: Sprint sold us out...
    dannyboy456 Regular Visitor
    Currently Being Moderated

    I object to you saying "us". I had an amazing experience actually. I started my contract with them last March (2010). Was due the $75 upgrade which was removed early this month and then told my upgrade was due Jan 1st. However, yesterday I called customer services to find out how much I would need to pay for the iphones (I have 2 phones one for my wife too) out of pocket the cust service rep said "I can put in a request for early upgrade, cant guarantee it and youll need to sign up for another 2 years" I said please put in request. 2 hours later she called back and it was accepted. And at 4 am I ordered the 2 phones at the great upgrade rate. I am a silver level customer and was dealt with amazingly well. Kudos

  • 10. Sprint sold us out...
    MGman61 Expert
    Currently Being Moderated

    Sprint is a business. (Having it's share of financial  problems, I might add). It changed it's policies to survive and also to  be in conjunction with it's new dealings with Apple. I'll say it again.  All the carriers have similar upgrade policies. I'm a 9 year customer  and 6 months shy of being gold in their old program. Lost my $75 perk,  bonus that I "earned". Do you think I'm ecstatic? No. But I called  Sprint and got transferred to senior specialist to ask if something  could be worked out and voice my dissatisfaction, just like you. Was  told, just like you, that they can not make exceptions and must adhere  to the new policies. I know Apple. I know how they operate. I know  Sprint is fighting for survival and are doing what they need to do. The  policies are the same everywhere.

     

    Yeah I choose to wait because that's the only choice  besides leave ( and cut off my nose to spite my face). Oh, yes, I  suppose I could have chosen to come on the forums and cry like a child  that just got told "NO" by his parents. That will really change things.  Everyone can try to keep complaining and whining on the forums until  Sprint finally caves.

     

    Good luck with that.

    Kenjermin01 wrote:

     

    MGman61 you choose to wait which is your choice. I chose to come here and voice my dissatisfaction with the way we are being treated. For the record I never expected the same price as a new customer but I expected to be able to use the benefit I have earned. I for one do not just roll over and accept it when I am wronged I will voice my opinion which I am allowed to do. Probably the reason they provide these boards don't you think ?

  • 11. Re: Sprint sold us out...
    Kenjermin01 Regular Visitor
    Currently Being Moderated

    Dannyboy I am happy that it worked out for you however that option was not offered to me, I apologize for lumping you on with my use of us.

    Pharaoh, sorry for coming off rude didn't mean to just dealing with this situation kind of riled me up.

     

    But i did call Verizon and they are allowing existing customers to upgrade as long as they renew a contract. So it appears they are more flexible or apple just likes them better. ..who know.

     

    Yes I was a silver member.

  • 12. Re: Sprint sold us out...
    dannyboy456 Regular Visitor
    Currently Being Moderated

    when r u due ur upgrade?

  • 13. Re: Sprint sold us out...
    Kenjermin01 Regular Visitor
    Currently Being Moderated

    I'm not whining I'm communicating with feeling lol

     

    Again let me reiterate I did not expect to get the new customer price, but I did not expect to be told to pay full price either. Nor did I expect them to simply say take it or leave it,in those exact words mind you.

     

    I know all the companies have similar policies but they also have the network to back it up, unlike sprint. (with the exception of AT&T maybe which really leaves Verizon )

  • 14. Re: Sprint sold us out...
    Kenjermin01 Regular Visitor
    Currently Being Moderated

    May 2012

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