10 Replies Latest reply: Oct 14, 2011 9:30 PM by clumzyklutz323 RSS

Unable to validate your new phone online?  Find the IMEI/MEID code

wingland Sprint Admin
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Are you getting the following  Error Message: "We are unable to validate your new phone online. For further assistance, chat online with one of our representatives." from http://sprint.com/activate when you try to activate your new iPhone?


If you are attempting to activate an iPhone online through sprint.com and are getting the above error message, you may not have entered the correct phone code. The correct phone code to use for activating your iPhone is referenced on the box as the “IMEI/MEID”.   If you continue to encounter errors, please chat or call 888-211-4727 to visit with a Care representative.