Ok, I've tried gently pressing the front facing and rear facing lenses, rebooted and also removed and replaced the battery/SD card. Any other advice? When I press the camera icon, I get the white camera symbol and then the screen goes black. I'm able to press the "Home
button and get back to the Home screen just fine.
This sounds like a software issue - three choices would be Hard Reset, go to repair store and have them reflash the software, or go to repair center and have them test/replace the device.
If the hard reset doesn't resolve the issue it could mean the software on the device has a flaw - that is when a reflash replaces the software with correct copy over the wire.
Sorry to hear about this problem and let us know what does work.
Larry ~ OKIESTRO
Had the same problem. I found that the camera housing had slightly come unplugged from the board. I opened up the back thinking it might be a bad camera, but when I got the cover off the housing for the camera was not seated properly. I pushed it back down and the camera has been working without a problem for days now.
Might give that a try.
Sprint is proud to have been named to The Civic 50, an annual survey of America?s most community-minded companies.