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5 Replies Latest reply: Dec 27, 2011 5:35 PM by RC1024 RSS

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tprez Newbie
Currently Being Moderated

my phone hero is stuck when I click on the address book it keeps saying sorry the process android.process.acore has stopped unexpecedly please try again,  I have shut down the phone and restarted but not helping, and also my sprint navigation app has disappeared, any ideas on how to fix

any help greatly appreciated, as I now can't make a call I can't get the number. Thanks

  • 1. force close
    CDTechAdvocate Sprint Employee
    Currently Being Moderated

    Hello TPREZGIRL,

    I am very sorry for your frustrations. Please let me know if this issue has been resolved, or if the problem is still being experienced. I would be happy to assist you!


  • 2. force close
    brokebrwrJ Newbie
    Currently Being Moderated

    I just started getting this error message after the update on my Samsung Epic 4G right after I installed the newest Sprint updates.   I restarted several times but before the screen clears it gives me the message "The application RwLauncher( has stopped unexpectedly.  Please try again. 

    Thank you

  • 3. force close
    TyKayKay3 Newbie
    Currently Being Moderated

    I apologized that you are having that issue with your device. I have the same identical device and what I generally do is try refreshing the device cache by pulling the battery for about 1 minute and then retrying the application. If you are still experiencing the problem and the sprint navigation icon is still missing you can do a hard reset on the device by following the steps below

    • Menu > Settings > SD & phone storage > Factory data reset

    If that still doesn't fix your issue I would take to the nearest service and repair center in your area and have the device check out. I hope this helps.

  • 4. force close
    rightiousD Newbie
    Currently Being Moderated

    I'm having the same promblem and I haven't even had this phone a week. I really like this phone but i'm thinking about just joining another company.

  • 5. force close
    RC1024 Sprint Employee
    Currently Being Moderated

    Are you using the Hero? and you just got it?

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