This is probably one of the only ways to get Sprint's attention, Tony.
Unless more people started voting with their wallets by walking away from Sprint to other carriers (I ended up doing this, after trying for months to work with Sprint, and even filing a BBB complaint against them to get their attention -- and failing), taking them to court is likely the only way they will give enough of a darn.
I've read nearly every email from this forum on this subject since I left for T-Mo, and it pains me to see that people are still suffering from an obviously defective device.
To sum this up:
The fixes that are available to everyone are as such:
Sprint is obviously not going to act on you all hoping for a fix for this... this device on the forums, but in the case of a small number of posts, they will censor the entire post if they think you are getting out of hand. While I am not a fan of censorship, it is their forum, and they do have a ruleset posted. The few posts that disappeared were quite honestly outside of the rules.
Though my answer and advice may not be what you all want to hear, it is likely going to be your best options to getting away from that Samsung Intercept.
I have been putting up with this crappy phone for almost 2 years. I will NEVER buy another Samsung device. I keep thinking I love it....but then it wont let me answer a call. I think I love the internet on my phone.... but then it freezes up and takes about 30 minutes to re-boot. I just need to answer calls and texts and this phone doesnt allow me to do that. Very frustated and disappointed.
THIS PHONE IS A PIECE OF S*** I PAY $200 DOLLARS A MONTH FOR THIS SH***** SERVICE I WILL BE LEAVING SPRINT THEY ARE RIDICULOUS! IF U ARE THINKNING ABOUT GETTTING THIS PHONE DONT!!! IT IS HORRIBLE IVE HAD THE EXACT SAME PROBLEMS WITH THIS PHONE!!!!!!!!!!!!!! I HAD IT FOR MAYBE A MONTH AND IT WAS ALREADY HAVING PROBLEMS IT FREEZES WHEN CALLS COME IN AND IT WOULD SHUTS OFF IN THE MIDDLE OF ME DOING SOMETHING! UGHHHHHHHH
I definitely agree...I've had this phone for almost a year and no matter who I talk to or how long they"ve had the phone it's always the SAME EXACT problems. Everytime I go to Sprint they tell me there is nothing they can do because the phone has "software problems" and not "hardware problems". I'm so fed up with Sprint that I am not renewing my contract!
Eh I'll give my opinion on it. Originally I bought the Samsung Moment ($50 in store sale at bestbuy) was my first android phone.....had no problems until one day the phone would just stay at the black screen with "Samsung" on it. Sent it to Sprint...said factory had recall on Moment so they gave me a new intercept. I didn't really have problems with it until like months after I got...like tiny things such as:
lag to then force close something
Was pretty much the biggy.... I've probably had it reset maybe like 6 times?
And what bothers me the most is that it'll do those at the worst times....like if I need call my mom....it'll freeze....then will actually force close the dialer. So I'll have to take the battery out and wait for it to come up again.
Now I'm not going to flame Samsung nor Sprint since this was the first time I've ever had a severe issue with a phone and I know Samsung makes good phones so really I'll just say the phone itself might not be "where it should be". Even when I go to the Sprint stores even they say the intercept is a bad phone. There was even one associate there who said she couldn't wait until she could upgrade from it (she has the Galaxy S 2)
I use to think it was the apps I had on it (which was only GO SMS Pro/Launcher EX,angry birds, and opera) but one time I got it factory resetted and didn't download any apps nor did I even put my SD card in (in case that was the problem) and still had occasional freeze,lag,force close. And I'm normal on the backing out of apps until Homescreen too...
I can upgrade in April but probably can't right away. Since I wanna get my money worth I'm going to get the Galaxy Nexus....if it's like Verizons then I have good hopes in that phone. I would get the Galaxy S2 but I don't want something my mom older has...want something different.
For the mean time I'll do another factory reset and send as many apps to SD as I can...maybe that'll help.
Well...my phone going stupid again....keep freezing and closing the dialer (being able to dial out) Aunt called me 6 times.....and this was 20 mins ago and even turning the phone off didn't work....so probably gonna have to do a hard reset... sigh......this phone makes me sad....
I hate this phone with a passion. It's also my first Android and after numerous reboots, I have the same issue, it doesn't work than it actually works. And to top it off, for the last 3 hours it has been vibrating like its frozen for no reason. -_- If they don't give me a new phone at Sprint tomorrow, I'll be going to another carrier, I'm sure MetroPCS has better service than this run around I've been getting.
I agree w/you! The phone sucks! I've been to the Sprint Store 3 times b/c of the issues w/this phone & I can't upgrade yet! Tomorrow will be the fourth time & if somethings not done,I will be talking to a manger or dropping them period! If I would have known this phone was gonna give me this many problems I would have never upgraded w/this phone. It does freeze alot & I can't even get on fb b/c it takes forever if it does decide to pull up!!!
I have replaced this phone once and took it to a service center on severl ocassions. I do have the insurance but it is $100.00 everytime I get another one. I refuse to replace again. I would have paid more for replacing this phone because it does not work than I paid for the stupid phone. I hate this phone and my daughters contract to update is not until September of this year!!!!!!!!!!!!!!!!!!!!!1
My service on my othert two phones are great, but this phone (Samsung Intercept) is a piece of ****...it turns off and on when it wants to, I try to answer calls and the slider doesn't work. This is not the first Samsung phone that I've had but I thought that after all these years, their products would be a LOT better...NOT!!!
Hello CLM6345, I'm sorry that you've had trouble. This phone was released as a mid range to entry level android phone. This means it has less memory, and slower processing than the high end android phones. with this consideration, and considering the symptoms you had mentioned you may see an improvement in the phone's performance if you manage the data stored in the phone differently. usually it is recommended that you leave 50+ MB free of internal memory, clear old SMS/Call log often, disable unused features, exit apps when finished with them by pressing back arrow, or menu>exit if the option exists, if the phone still lags,/resets consider resetting phone and try using for a bit before you sign back into your gmail, or other sync accounts. if the problem continues although you have reset phone (removing all data from phone) and not yet signed into sync accounts then you may want to take the phone into a service & repair center.
Check out a fun infographic that teaches you how to increase storage, enhance security, improve battery life and clean your device.