After 3 epic 4g touches (from sprint store replacements) and 3 epic failures with their gps performance, I finally decided to call Samsung directly and request warranty service. They said they would "repair" my phone. The provided a 2 day air shipping label (UPS) and promised 6 business days from the day I send it that I would have it back.
I mailed it today!
In the mean time, I have activated a used EVO 3D that I picked up on Craigslist. I gotta tell you, just after two days (yesterday and today) of using the EVO 3D I am floored by how much better the GPS works in this phone than it did in the E4GT. Satellite locks within seconds, indoors or out, and maintains signal lock during duration of my trips (albeit short trips to and from work, etc). I used to have a EVO 4G that worked just as well, but still after nearly 2 months of using the E4GT and it's completely useless GPS, I had forgotten what it was like to have something reliable again.
Like I said in a previous post, I don't have much optimism that they are going to be able to fix it. However, my Dad was in town the other day showing me his Galaxy S2 Skyrocket from a competing mobile phone company that shall remain namelss, and I had him put on GPS Test so I could show him how bad the GPS is.... And guess what? His works like a champ. Finds multiple satellites by the time the splash screen goes away and locked within 10 seconds in my living room, where my Galaxy S2 Epic 4G can't even see a SINGLE satellite. He said he has been using the GPS and has no problems at all with it. I wish I had a camera to take a picture of the two side by side. His with green lock and 9 satellites, mine with zero satellites, both starting GPS Test at the same time. We talked for about 5 or 10 minutes and looked down, his still locked multiple satellites, mine showing completely nothing.
Anywho, here's the plan. If the Samsung comes back fixed with GPS working as good as my Dad's, I will switch to back to the Epic 4G Touch (it was a birthday present after all and my wife feels awful that I can't use it). If it comes back as I fear still useless, I will give it to my daughter (her evo screen is pretty much fried so she's willing to switch) and I will keep the EVO 3D for myself. I kinda need the GPS....
I'll update when I get it back
Samsung has a nice little tracking system. Shows they received my unit on Feb 28 (mailed it Feb 27). Expected repair date Mar 6 which is consistent with the 6 business days that they told me.
Current status: "Open - Preliminary Evaluation"
Only note so far is this:
"2/28/2012 2:34 PM-Raul: The unit has been received."
So it's probably sitting in a pile, hopefully they will get to it monday Mar 5 and send it back Mar 6.
I have good news and bad news. Good news: My phone came back from Samsung capable of immediately locking onto 9 of 10 satellites with no cell tower assistance. Bad news: It's failing again. It needs a reboot to get a lock with a clear view of the sky, and the signal is only strong enough to use 4 or 5 satellites.
Status in their tracking system was updated today. Now says "Close - Prepare for Shipping" and shows a Completed date of 3/3. Here is the note:
3/3/2012 1:41 PM-SinWook Park Park: The unit has left the technician. SOLUTION: Replaced PBA
REPLACED PBA ( MAIN CHIPSET OVERHEATING )"
So they did something... I'll see how it goes. I hate to hear that it may get here working but then soon fail again. That's awful because to keep having to active these phones costs 36 bucks doesn't it??
Well...the phone is back...the GPS is only marginally better. I mean, it's better than when I sent it in. But still not the kind of super GPS like my dad's Skyrocket. If it stays this way, and doesn't get worse, it should at least be useable.
However, now I am having problems with Wi-fi. It won't connect to the wireless network. Grrrr
I finally got connected to Wi-fi but I had to use the WPS connect button on the cable modem to do it. It wouldn't just let me connect with a password. And worse, data rates are awful. Less than 1 Mbps when I did the comcast speedtest. My laptop gets 50 Mbps with (Wireless N). My daughter's EVO 3D gets 16 MBPS.
Now the data rate is practically stalled, won't load anything.
The GPS continues to work well. Just got back from Florida and no GPS issues at all - was able to get and maintain signal when I needed it.
But...have confirmed that there is something wrong with wi-fi. Unable to login to some access points. Others, barely get wi-fi signal when other devices in same range have no problems. At home, can't even use my own wi-fi network.
At the hotel in Destin, had to use 3G the whole time, wi-fi wouldn't work or was so slow to be unusable.
Yes, I think I'm going to have to. I could take it to the sprint store and get a replacement through them, but the problem with that is the last two times I did that for the GPS, I just got phones sent to me that had the same GPS problems. Now I have working GPS, and don't want to lose it. So I think I'm going to have to call Samsung back and request another repair.
Looks like I will be without a phone this time during the repair, because I gave the evo 3d I was using to my daughter. And besides I don't want to spend 2 x $36 to activate a temp phone then reactivate my samsung when I get it back.
Sprint, until I got this phone, I had been fine with Sprint. But will be looking very closely at changing companies, once these two year agreements are close enough to being done that they can't ***** me on the disconnect fee.
I can't help but laugh at people that use these forums for problems and issues. You won't , will not ,ever get the answers or resoultion you're seeking. Sprint CANNOT provide it.
So, to your post. The GPS functionality on this phone is ABSOLUTELY ABYSMAL. If HTC can do anything correctly, it's GPS.
Samsung would do well to take a page from their book.
To fix the problem, YES I SAID FIX. You need to root your phone and install H3llStorms GPS fix. Once you learn about the equipment you hold in your hand you'll then understand you can take matters into your own hands as opposed to waiting on corporate suits to figure it out. It'll take longer than it needs to be, before they figure out they're going to get paid, and too consumed by press to focus on the issue. The CUSTOMER SERVICE issue. The fact that they're being ignored completely.
So, learn about the android operating system over at XDA. Root this device. Very simple to do. You can even put it back the way it was (Factory) so the knuckle draggers that work in Sprint stores will be none the wiser (Not that they know anything their job anyway lol.) and you'll have the ability to see the full potential of this phone as well as many others.
There is an entire word out there, of rooted, high preformance phones, that are being rooted and optimized.
All new smart phones come broken these days. It's up to the real community to fix them. If you're "skeert" then you're missing out. Period.
My GPS works PERFECTLY. 100% lock in less than 5 seconds from INSIDE my apartment. No issues anymore. Works on Gingerbread and Ice Cream Sandwich. ICS is a bit rough right now, but it will only be a few more days and there will be a daily ROM running ICS available.. Just not from Sprint. lol I don't have time to wait on them. Who does?
Mine came back marginally operational with only "S/W UPDATED" as the fix. It can lock on within a few minutes and mostly stay locked with a clear view of the sky. It still has moments of losing the lock and it won't work near a tree. I'm not sending it back again for a third 2 weeks of repair so I'm considering options to get a refund for this Epic Fail.
Sprint is proud to have been named to The Civic 50, an annual survey of America?s most community-minded companies.