My wife's phone got an update software from Sprint and when we clicked on it, it went to the browser, which said suspicious signature and when I clicked proceed anyway, it hung and now the update is gone. Is this the update or some other update and how can we recheck it? It says her phone is up to date, but it is not. Sprint Mods, any answer?
Yes it should still receive the update even if it's running the first version of Gingerbread. It should not wipe out everything, however it's always a good idea to have your information backed up before making any software changes as there are rare scenarios where you will have issues. Yes, you will be able to dismiss the upgrade notification and perform the update at a later time.
Yes, you should get the option to update or not. The actual software may save to the device but will not force the install unless you authorize it.
It sounds like the update experienced some kind of issue, you should be prompted again for the update. The software will show it's up to date until it's selected again to receive the update, you can try manually checking for the update by following the instructions in the official update blog here. (menu > settings > about phone > system updates) The update is being rolled out over the next 21 days so it may not be right away. I would recommend as always with any software update or change to backup your information and any information you may want saved like text, contacts, applications, etc.
Is it possible to go ahead and force the upgrade instead of waiting for it to be pushed to the phone? I attempted to force an upgrade from my phone but it didn't see an upgrade from the network. (I had previously upgraded to Gingerbread and then was forced to roll it back because my phone wouldn't charge and it massively drained the battery.)
And seriously folks, if you have an issue after the update, you really need to do a hard reset with the hardware keys to clear out the Dalvik cache of the phone. A certain number of folks are going to have issues. No way around that. Make sure your data is backed up and then hard reset.
1. Remove and reinsert the battery
2. The device will power on
3. Hold Volume down, Home, and Power buttons until the reset screen appears.
4. Select wipe data/factory reset (using volume down) and press Menu
5. Select Yes and press Menu
I'm a bit afraid this update will mess up my phone again. Today is 4/6 and no update prompt. My phone is pretty crappy as is and I'm not very happy with the Gingerbread update, but I suppose this new one can't be any worse than my SD card ejecting hourly and the computer not recognizing my phone at all. :/ When/if I get the update I will post here. But I am a little worried.
I can't wait to be through with this phone. On the third one with my contract, thanks to updates and general frustration. I wish phone contracts would reflect the speed at which the technology is being released and maybe we wouldn't be having to listen to all these complaints. And, no, my download did not complete. It was interrupted due to server being busy.
Sprint is proud to have been named to The Civic 50, an annual survey of America?s most community-minded companies.