I see that there are a couple of towers that are being upgraded as well as a couple of towers that are down for other reasons. Here are details for the towers being upgraded:
Cell Site is being upgraded to Network Vision. Temporary impairments causing increased Drops and Blocks may occur, in addition to instances of missed calls/calls rolling to voicemail, and other voice service anomalies. Upgrade should be complete soon and service should be improved.
I can understand this is frustrating for you and we are aware of this issue. I can assure you we are working to not only fix it, but improve your overall customer experience in the area. I will report this issue to our network team.
Here are the details for the other 2 towers being down:
Ticket number 9215795, At 2012/07/03 00:23:03 we experienced the following Problem(s) in the Chicago : Chicago Market: Voice (Out of service) EVDO Connection (No Service). ETR 07/03/2012 19:54 CST.
Ticket number 9235636, At 2012/06/29 15:57:20 we experienced the following Problem(s) in the Chicago : Chicago Market: Single Cellsite (Out of Service). ETR 07/07/2012.
The ETR is just an estimate and can change at anytime.
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