Why does Sprint's Block Text facility fail to block SPAM originating from email@example.com? These text messages are phishing by attempting to spoof a Bank of America (with whom I have no business relationship) request to call a phone number. This problem is nationwide and well documented at: http://news.cnet.com/8301-1009_3-57508716-83/phishing-attacks-via-text-spiked-this-week-researcher/. I keep sending "Spam firstname.lastname@example.org" to 9999 which responds thanking me for reporting the issue, and by adding email@example.com to my Block text list, but the SPAM continues to come!!! Why can't Sprint fix their Block text facility -- my ONLY line of defense.
I'm getting these texts 2-3 times a day. My wife called Sprint and they blocked the number that was sending them, now we're getting them from another number. My wife and I rarely text, so we never got the texting service. We don't want to turn it completely off because we might need it, but since Sprint charges for each text you get if you're not signed up for it, it looks like we're going to have to buy the service just because Sprint can't handle their business. Not to sound like a conspiracy theorist (and I don't necessarily subscribe to this idea myself though it is food for thought) Sprint stands to make a good chunk of change off of these spam texts. From people like me who are either paying for each one or forced to sign up for their text service because it is cheaper than paying for each incoming text. I can't believe you get charged for each incoming text anyway. I figured they would just charge you for texts you send, not for every single piece of spam sent to you. If they can't fix the problem they need to stop charging for them. When my wife talked to Sprint they really offered no solution than blocking that one number and offering us an unlimited texting plan.
Sprint® aggressively investigates individuals and companies that we believe are sending unsolicited text messages.
Sprint will send out cease and desist letters to individuals and companies it determines are abusing text messaging.
SPAM - multiple messages going out to a mass number of customers typically trying to sell things.
Most SPAM and phishing text messages are received from email addresses.
Phishing - text message to your phone requesting personal information.
For example: Your debit or credit card has been deactivated due to fraudulent activity. Please call xxx-xxx-xxxx.
Forward the message to address 7726 (spells SPAM).
When prompted, reply back to address 7726 with the number or address to block
Note: An alternate option is to forward the text to email address: firstname.lastname@example.org
Do not call any toll free number listed in the text or email.
This reporting method is the most effective way to stop the attack, however, it is not a guarantee to never receive another SPAM or Phishing message.
Sprint is investigates all SPAM and participates in the 7726 program to help eliminate unwanted messages by sharing predators among other carriers.
Self-service options are available to report additional fraudulent text messages at: sprint.com/spam
I know all about available options for reporting SPAM text messages. The CNET article that I sighted in my original posting included a URL to this Sprint webpage:
I know how to treat SPAM text messages. My stated problem is that despite repeated use of Sprint's Block Text facility these annoying SPAM messages from the same email address continue to reach my phone, Why is that? What's wrong with Sprint's Block Text tool? Why aren't any deficiencies in the Block Text tool addressed by Sprint?
Sprint, seriously your block text does not work some of these messages are still coming through. Here's a whole list of domains phising with this bogus Bank of America text
I've blocked some multiple times, like info.com and the messages are still coming through.
Send a text message to 9999 that says "Spam 6245" (without the quotes).
You will get a response that says "Text messages to and from all email addresses are now blocked".
Granted, it's not ideal because it will block all text messages originating from an email address. Since I neither send or receive text messages to or from email addresses, I don't care. The spam has stopped and I'm happy.
If you don't like this suggestion because you do want to send/receive email text messages, then I suggest the Postman app instead. Will allow all texts from people in your contacts list. Sends everything else to spam and you never have to see it. You can white list these if you want.
I'm sorry to hear that your SPAM has resumed. I implemented your suggestion 4 days ago, and so far I've been SPAM free. I guess I've just been lucky.
Anyway, your experience is further evidence that there's something wrong with Sprint's Block Text facility. It would be nice if Sprint took responsibility for their tool, and the instructions for its use.
I have an Android phone and couldn't locate a "Postman" app so I presume that you are obtaining it from Apple's app store.
Hey Sprint...way to ***** it up. After disabling all e-mail based texts, was just spammed today at 9:49a, by email@example.com.
I still have the text reply from 9999 when i disabled ALL e-mail texts.
SprintFreeMsg: Text messages from (and to) all email addresses are now blocked 10/11 5:53p
Can we got a response that this has been escalated or somebody is at least looking into this? Your blocking tools don't work, and your e-mail to text functionality is starting to become a nuisance rather than a feature.
No, I got Postman on Google app market (Play). I am also using Android, S3. It's called "Postman: SMS Spam Blocker".
By the way, after I sent my last arg post here, I did the Block 6245 thing again, and I haven't received anymore Spam email text messages since Oct 16. So going on about 13 days with no spam so far....
CONSTANT spam texts from an email address. By constant, I mean identical messages repeated every 12 minutes from the same sender.
Blocking the address/domain hasn't worked.
Reporting as Spam hasn't worked.
Blocking ALL texts originating from email addresses hasn't worked.
Resetting the phone hasn't helped.
What did help? Turning it off...so I could get some sleep. Turning it back on, the spam resumed immediately...every 12 minutes.
The only clue I've noticed is that the messages all have the same time stamp; 7:18pm last night. Is it possible it's circumventing the systems by pretending it came in before the block was instituted?
PLEASE! THIS NEEDS TO STOP!
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