1 2 Previous Next 21 Replies Latest reply: Mar 4, 2014 1:39 PM by SprintCare Go to original post RSS
  • 15. Re: iphone 5 - no sim card installed
    cwaynelewisjr Newbie
    Currently Being Moderated

    Thanks for the tip.  It worked well, and I didn't lose any info.

  • 16. Re: iphone 5 - no sim card installed
    SHARONHODSON44 Newbie
    Currently Being Moderated

    Apple sent me one of their ejection tools.

  • 17. Re: iphone 5 - no sim card installed
    LINDSAYBOUCHER Newbie
    Currently Being Moderated

    Just letting you all know DO NOT TAKE OUT THE SIM CARD, take it to the store and get it done properly, I just ran into this problem tonight with a new iphone 5 that was literly 2 hours old, I tried every trick outside of taking the sim card out, I went and got a pin but it would not pop out, so I did the logical thing and called sprint, the first lady told me to take out the sim and re insert it, I informed her it was not poping out and i did not want to damage a new phone she said it was the only way to fix it. I said i was using a saftey pin, she said oh no use a paper clip, well I tried two different ones and they both were to big for the hole. so I informed her it wasn't fitting. my wife tried and got it out. but bent the tray in the process.. THEN the lady said oh you need to have the phone off, which would be nice to know ahead of time. So now we turned it off and tried to remove it again and in the process bend it even more.. as my wife is doing this I said "there has to be another way this is bending it" at that point she said let me talk to a supervisor, put me on hold and my wife said now its really bent. then she hung up on me...

     

    So I am pretty distraught by now, I called back talked to a rep that actually took my name and my pin. Then informed me that in no way was I suppose to remove that tray, That they have a proceedure that does not need the sim being removed, That taking back to the store to have them do it was what I needed to do if that had to happen. So I was pretty upset that a sprint rep who probably just looked this thread up and told me to do something that ended up damaging my phone, The second lady has a ticket in and I hope tomorrow when I go back they can either swap it out, or put a new sim tray in it, All i want is a working iphone. Second time I called back they understood I was upset and did a good job to help me, even giving me their extensions but like they said no saying what the store will do for me.

     

    Either way, DO NOT MESS WITH THE SIM TRAY, it is unbelevabley fragile, You are messing with it at your own risk..

  • 18. Re: iphone 5 - no sim card installed
    kemalcolm1 Newbie
    Currently Being Moderated

    Update doesn't work for me, reset network doesn't work for me, nothing seems to work other than turning it off and back on again about 20 times or until it comes back...then the only option is to never turn your phone off.  I find that if I don't turn the phone off I don't get the No SIM error at all unless I make the mistake of turning it off again.  I went to the Apple store yesterday and of COURSE couldn't get the phone to recreate the error so they said it was Sprint's fault after running a diagnositc on dropped calls...Um - it doesn't drop calls when I have a SIM installed, buddy....  This is nuts.  I'm very sadly wishing I hadn't upgraded.  .5 inches isn't worth this kind of hassle.  Good luck to you and if you find a permanent fix let us all know!

  • 19. Re: iphone 5 - no sim card installed
    lltran Newbie
    Currently Being Moderated

    Short fixes such as the network restart and cleaning the SIM only worked up to 12 hours for me.  I talked to Sprint and they sent me a new phone.  This one has been working fine for three days.  It seems like it's either a SIM or phone problem, not a network one.  Either way, you'll have to talk to corporate Sprint to get a new SIM/phone.

  • 20. Re: iphone 5 - no sim card installed
    DSHFL57 Newbie
    Currently Being Moderated

    Got the new iPhone 5C today.  Opened up the box, activated it on-line...and guess what?  No SIM error.  Got an appointment at the Sprint store tomorrow.  If it isn't fixed, they can cancel my account and I'll got to Verizon.

  • 21. Re: iphone 5 - no sim card installed
    SprintCare Social Care
    Currently Being Moderated

    DSHFL57,

     

    I see you were going to visit the store to have this fixed. Please let us know the outcome.

     

    Dania

    Social Care

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