We certainly understand the frustration this outage has caused. Many of the towers are waiting to have power restored on them as there are still wide spread power outages in the area. The local electric companies determine which areas and customers get power first. We are working on other towers to bring them back on line as soon as possible.
14KNIGHT, I have been experiencing very low service in my area for a while, including no service in my home. I have no idea the location of the sprint tower in my area, could you give me an estimate of how close one is to me and is it having issues that are keeping me from receiving good signal. Major intersection near me is Hopper Rd and Hwy 59, Houston, TX 77093
Your closest site is near Langley Rd on the West side of I-59. It's possible that during peak times 8AM and 5-10PM, the coverage from this tower shrinks away from you. Your service would then come from an alternate tower that's farther away. It's also important to mention that Houston, TX has been under conversion to Sprint's all new towers or Network Vision and we are still fine tuning the new towers and replacing the old ones.
You may qualify for an indoor coverage booster called an Airave if you have a land based internet service at your home. You can private message me by clicking on my Social Care avatar for more information.
Social Care ~ Sprint.com Communities
Available ~ Friday, Saturday, Sunday
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