1.)shut down your phone 2.)hold the power button and volume up button down (until logo appears) 3.)once logo appears let go of power button and continue to hold the volume up button
4.)once you are at the android recovery menu click wipedata/factory reset 5.)let it run once it finish let it reboot Note:if you still dont get it you can look it up on youtube
Help prevent distracted driving. Get Sprint Drive First FREE at the Google Play Store.