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1 Reply Latest reply: Nov 8, 2012 9:14 AM by RC1024 RSS

Problem connecting to 1 phone number

BizzyM Newbie
Currently Being Moderated

Situation: trying to call my dentist's new office number results in a single ring, strange click, then regular busy signal.  Calling same number from any other network or landline connects.  Dentist's office moved to new building 3 miles north on same street and setup new phone number within the past month.  They are in the Mandarin area of Jacksonville, FL.

 

I tried calling *2 and ended up choosing "other" 3 times.  When asked for my PIN, the system locks up and I can not continue.  Yes, I know my PIN, I'm one of the few.  I tried calling the Sprint Operator (0) only to be told to call *2.

 

What is the correct way to report issues like this?  As far as I can tell, it only affects this one number.

 

Thanks for all assistance in advance.

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