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4 Replies Latest reply: Nov 20, 2012 6:28 PM by zivojan RSS

Sprint changed the policies

zivojan Valued Member
Currently Being Moderated

On my bill i noticed this message:

 

Sprint is making changes to its policies.

Please see the "Sprint News and

Notices" box on page 2, the back of

this page, for details.

 

Does this mean i can cancel my contract without paying an etf?

 

Jan

  • 1. Re: Sprint changed the policies
    SuperWilliamD Social Care
    Currently Being Moderated

    zivojan,

     

    Heya! Which policy is it stating is being changed? I'll research further into this for you.

     

    Thank you,

     

    William

  • 2. Re: Sprint changed the policies
    zivojan Valued Member
    Currently Being Moderated

    Hey William it says this on my bill:

     

    Sprint is making changes to its policies.

    Please see the "Sprint News and

    Notices" box on page 2, the back of

    this page, for details.

     

    Then it sais on page two this:

     

    Billing Information. This bill is due on the date shown. A late payment charge applies for unpaid balances

    and is charged at the highest rate permissible by law. Sprint Nextel will impose a $25 charge for each

    returned check. Service is subject to disconnection if payment is not received by the due date shown. Contact

    us first with billing disputes, which must be made within 60 days of the invoice date. Charges that are not

    properly disputed will be deemed accepted and due by the date shown. Roaming charges accrued during the

    billing period may appear on subsequent bills because of third-party processing delays.

    Contacting Sprint. Address written correspondence to: Sprint Customer Service, PO Box 8077, London, KY

    40742 (include your name and account number). Please do not include any correspondence in your bill.

    Call detail. Full call detail information is available online.

    E911. Enhanced 911 (E911) services, which provide public safety officials your location during a 911 call are

    not available everywhere and at all times. E911 availability is dependent on many factors, including the

    ability of particular local public safety agencies to receive and process location information, the capabilities

    of your equipment and other factors affecting the delivery of services.

    Your Privacy. Protect against unauthorized account access by using a Personal Identification Number (PIN)

    to identify yourself when calling Care or visiting a retail store. Visit sprint.com/pin to establish or change your

    PIN. Don't use commonly known info like birthdays or SSNs. To access your account online, create a unique

    UserID/password. To review Sprint's Privacy Policy, go to sprint.com.

    ETF per line:  Up to $350 for Advanced Devices; up to $200 for other devices. Prorated ETF calculated by

    months remaining in term times $20 (max. $350 & min. $100) for Advanced Devices or months remaining

    times $10 for other devices (max. $200 & min. $50). No ETF in accordance with Sprint's Return Policy. See

    sprint.com/etf.

    Terms & Conditions/Service Updates. The terms & conditions of Sprint service sometimes change. The

    current version is available online. Updates to your service will be provided in the Sprint News and Notices

    section.

     

    SPRINT NEWS AND NOTICES

    This section contains important updates

    about your Sprint Services, Including Service

    or Rate Changes, Promotions and Offers.

    Effective 10/1/12: Important Privacy

    Policy Update

    We can make mobile ads more relevant to

    you. OPT IN at sprint.com/mychoices or

    855-596-2397. We also share non-personal,

    non-identifying customer data for business &

    marketing reports. OPT OUT at

    sprint.com/mychoices or 855-596-2397. More

    info available at sprint.com/privacy.

    NEXTEL PRODUCTS: IMPORTANT

    MESSAGE

    Due to the Nextel National Network

    shutdown on 6/30/13, any Nextel devices sold

    after 6/1/12 are intended to support existing

    customers' migration efforts and no minimum

    Order Terms will apply.

    Phone Security

    Sprint encourages you to set a phone

    passcode or lock to help prevent

    unauthorized access. See your phone's user

    guide for instructions. Also consider

    downloading a security app for your phone.

    Report stolen phones to Sprint to protect your

    account. For more information visit

     

    So what does this mean?

     

    Jan

  • 3. Re: Sprint changed the policies
    SuperWilliamD Social Care
    Currently Being Moderated

    zivojan,

     

    From what this says, we are not making any material change. It looks like, we are adding mobile adds which would be relevant to the specific user, however this is optional and you can opt out using the directions provided. This is not a scenario which would increase your cost of service and impact you financially, so in other words, we wouldn't allow you out of your contract without an ETF.

     

    You can easily find our terms and conditions via www.sprint.com/termsandconditions.

     

    Is there a specific reason you're looking into terminating? I'd be glad to offer you some assistance if need be.

     

    Thanks,

     

    William

  • 4. Re: Sprint changed the policies
    zivojan Valued Member
    Currently Being Moderated

    No no reason just checking. I have like 7 months left before i can upgrade, but sprint does not have windows phone. so unless they have them by june next year i might switch to ATT

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