I bought an iPhone 5 form a frined of mine who sent back to his GSIII because he did not like the iPhone. However, he took out the nano sim card and can not find it. I have called Sprint three days in a row to buy a replacement nano sim card but I am always told to got to a Sprint store. I have been to 3 Sprint stores and they look at me like I fell of a moon while telling me they have no sim cards. Went to an Apple store, they also do not stock sim cards.
Can some one at Sprint please tell me how to get a replacement nano sim card? I can not activate this phone without it, I am stuck on insert a valid SIM screen.
I do apologize that you are having such difficulty obtaining a replacement SIM card for the iPhone 5. They should be made available at our Sprint stores and are known by the name UICC card. You can also order the replacement cards through our Care/Telesales department. Which Sprint stores did you visit? It could possibly be that they are the indirect dealers who are authorized to sell Sprint products, however, may not carry the replacement UICC/SIM cards.
Our Corporate Sprint stores should have replacement SIM cards available for your device. If the Sprint store that you went to did not have it, it may have been a 3rd party store. Can you tell me which store you went to so I can verify that information?
Sprint Technical Support
Community Hours: 9am-2pm CST Sunday-Wednesday
Thanks for posting. Here are the ff places that I went to and all of these locations have no idea what I need. Some even stressed that sprint phones do not have SIM cards..
8600 West Golf Road #300, Niles
Score: 5 / 30 - 17 Google reviews
1100 West Golf Road, Rolling Meadows
2 Google reviews
2311 Willow Road, Glenview
And if I may add I also called several sprint repair centers to no avail. I was immediately prompted to call or go to Apple stores. Pls help I can provide any other necessary details if needed.
First of all, this is a User 2 User Forum, NOT a User 2 Sprint Forum. Second, if your Sprint Phone still works, or if you have a different Sprint Phone that works, you can call Sprint directly by dialing *2. Third, If your IPhone 5 needs Repair: you are supposed to get it Repaired by Apple, NOT Sprint. Finally, You can call Apple @ 1-800-MY-APPLE.
P.S. you should try making an Appointment at the Woodfield Mall Apple Store Genius Bar, that is if you are still under Warranty, or Signed Up for the Apple Care+ Extended Warranty. I live in the Chicago Area as well, and if you try to take an IPhone to your Cell Phone Carrier for Support, they will always tell you that you need to take it to an Apple Store Genius Bar via Appointment.
P.S. Even though I am a new IPhone 5 Sprint Customer, I previously owned an IPhone 3GS with AT&T, and an IPhones 4, 4s, and 5 with Verizon Wireless. If Verizon had NOT started slowing down my so called Unlimited Data Connection ( due to too much Data Useage), I might still be with them right now instead of being here with you guys, but its their loss.
I Am having the same problem getting a nano sim. Called sprint they said call apple, apple said call sprint. Called a repair center and they said they can only give me a nano sim if mine is damaged and to call customer service. called customer service and its like pulling teeth trying to get them to send me one. It might be cheaper to sell my iphone 5 cancel my account and go with Verizon.
Thanks for reaching out to us.
Most service and repair centers have SIM cards. You can always verify ahead of time by reaching out to the store. Find the nearest one to you using this link, Sprint Store Locator.
If for some reason you are unable to obtain the SIM from the store, please let me know and I will assist further.
Look forward to assisting you!
Social Media Team
Im having the same problem. Iphone was stolen, got another iphone without SIM card. Called sprint, no help and suggested call sprint store. called the Sprint store in Lithonia Georgia and they claim I don't need a sim(nevermind using LTE and the phone wont seem to activate without it) and said they also don't have SIM cards and contact Apple. Apple says you have to get these from the carrier.
So, basically I cannot activate my phone and will be forced to sell the phone and cancel Sprint service even with a penalty.
Ive found if I talk to 5 different sprint reps, I get 5 different answers.
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