Well, I'm another iPhone 5 user with exactly the same problem. I have tested and used several other apps on Sprint 3G, but, after I load the Sprint TV app with 3G ON, wifi off and LTE OFF, and the full bars of signal strength, the Loading wheel just keeps spinning. After 15 minutes or so I give up. It has been this way since I first downloaded the app a few days ago. I've reset the phone from backup, cycled the power on and off, and deleted and reisntalled Sprint TV.
Sprint Customer service has recorded a ticket on it, but no one seems to have come up with a solution.
If ANYONE with an iPhone 5 reading this thread has been able to complete the initial Sprint TV authorization handshake and is able to receive video, please confirm same.
Hey sweet134, I got this from abe2020 and it works:
Are you using Wi-Fi service to upload Sprint TV? I would suggest you to turn off Wi-Fi service, power off device2 minutes and power back on and then update data profile( From the home screen, tap Phone/On the keypad, dial ##873283#, then tap Call./Tap OK.The handset will search for profile updates and install them. When the update is complete, tap OK) on the iPhone.
Let me know
I have an iPhone 5 running iOS 6.1. Other than the app itself not being optimized for the iPhone 5 that Sprint massively advertises, it just keeps loading. Unfortunately, I am in San Diego and do not have LTE even though I pay for the premium data charge. I have started the app with LTE obviously off and WIFI off on 5 bars of 3G. It keeps loading. I've force closed the app and tried again to no avail. I've removed and reinstalled the app without any success. With the number of apps and data that I have on my phone, I really do not wish to have to restore and most of the time, unless a clean restore and manual install of each and every app is done, a restore is pointless.
I see how Sprint engineers can't see that there is a known issue when the app reviews are all about how this app doesn't work for those with an iphone 5. Sprint is pretty good at charging people for services they can't provide. Unlimited 4G LTE, but still no LTE here in San Diego. SprintTV app that provides free channels, but doesn't work on the iPhone 5. The app itself isn't optimized for the iphone 5.
Sprint TV was loading continually on my iPhone5, as well. I am in Boise, ID. WiFi is off (gives a warning and will stop continuous loading if WiFi is on). I performed the service update. It said it needed a network connection to stream. I turned on WiFi again, and after a few minutes, I check the Sprint TV app, where I found a message to turn OFF WiFi so Sprint TV could load. I did that, went back to the app, and FINALLY, I had the app on my phone.