Thanks for the update. Try calling the airave tech support at (866) 556-7310 Monday - Sunday: 5:00 AM - 11:00 PM. Every time I call them they are very knowledgeable, and get my airave up and working again! Let me know how it goes!
Samantha Sprint Social Care Team
Tuesday-Saturday 11am-8pm mst.
Help prevent distracted driving. Get Sprint Drive First FREE at the Google Play Store.