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3 Replies Latest reply: Feb 27, 2013 11:06 AM by JustDarryl RSS

Towers Down Again

LouisvillePhones Newbie
Currently Being Moderated

The cell tower(s) in my area (40212) seem to be down again.  This happened not too long ago and took days to fix.  We cannot make calls or send texts.

  • 1. Re: Towers Down Again
    JustDarryl Social Care
    Currently Being Moderated

    Thanks for reaching out regarding Voice service in Louisville, KY.  The area is part of a Market wide Voice outage that's been causing intermittent Voice services.  Since text operates over the voice network, text messaging would also be affected.  Our network engineers have been investigating this matter and set an estimated repair time on March 1st, date is subject to change depending on Network progress.  Hopefully this will be cleared soon, hang in there.

     

    Thanks

    *Darryl

    Sprint Social Care

  • 2. Re: Towers Down Again
    LouisvillePhones Newbie
    Currently Being Moderated

    who do I contact about recieving a bill credit.  This is becoming quite an issue.

  • 3. Re: Towers Down Again
    JustDarryl Social Care
    Currently Being Moderated

    Send me a Private Message and include your device phone number and Account PIN/password so I can review service logs.  Also provide dates in which voice services were down.

     

    Thanks

    *Darryl

    Sprint Social Care

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