Thanks for the post. You can go into the settings and there is an option called power saving mode. Here you can adjust settings that will save your battery by allowing certain features to use less or more power. You can also try changing your brightness settings and turn off apps running in the background. This will assist in saving you some battery time.
Sprint Social Care
Thank you for the reply Victor. I actually have power save mode on and turn off apps after I use them but my battery still drains. From the time I take it off the charger in the AM (right before I walk out the door) to the time I get to work (which is about 5 mins away) by battery has loss 5-7% and I'm not even using it. It sits on my desk and I'd say within 2 hours of being at work I'm at 80% and again I haven't used it. I used to keep it on the charger everyday so by the time I leave I have some battery but then I heard it's not good to keep it on the charger all day
It has to be an internal problem. I am reading these issues on forums all over the place. Mine does it plus I get error messages saying the voltage is too high. HUH? I went to the Sprint store yesterday and swapped out for a new batter, but a few hours later, I got the same error message and it is still draining like crazy, with nothing running. I'm getting an I-phone.
Thanks for the reply. Have you taken the device to a Sprint owned service center? Also have you attempted to contact Samsung over this? They are the people that manufactured the device. These are just some options. I would start with the service center. After they look at your device they can make a better determination on what your next step is. Also if you plan to get an Iphone you can use your device to get a buyback to make the new device less costly. Check the link to see what your device is worth. www.sprint.com/buyback.
Sprint Social Care.
If your not in an LTE area I would go to settings>more settings>mobile networks and if network mode has CDMA/LTE change to CDMA. also in the same menu screen tap connections optimizer then tap the "back" key then uncheck the green checkmark on the top right box. I have found these two settings help my battery life considerably, Rick.
( these settings get changed automatically when there's an update)
I am experience heavy battery drain ever since the 4.1.2 software update. I just had to plug in the charger 30 minutes ago because the battery was at 5%. It lasted a whole 7 hours. Before the update, I could run my phone all day and part of the next unless I was on the pone for several hours. I have wiped the cache, factory reset, enabled power saving mode, set my wirelessmode to CDMA only (I don't have LTE coverage). I use WiFi mostly. I sit about 0.2 mile from a site so I am not roaming, I have good signal strength. It's even worse with Exchange email set up but that was never a problem before.
Thanks for the post. Have you taken the device to a Sprint Service Center? I dont show any known issues for your device that covers this issue. I would also try to contact Samsung, they might be able to shed some light over this possible issue.
Sprint Social Care.
I can confirm that mine is doing this as well. It was working just fine, and I could go longer than a day, depending on usage, on a single charge. Now, I just took it off charge at 100% and I have 7hrs of battery life. Sprint needs to identify the issue and get it corrected. I can say that in the battery app, the Media process is currently at 83%.
I am really sorry to hear about this. I can totally understand your frustration with this, I would be just as upset over this as you must be over this. I assure you as soon as a fix is created for this we will update our newsroom site, www.sprint.com/newsroom, Also there should be a heads up here. If you see an update from Samsung please let us know. Im sure your not the only one with this issue.
Sprint Social Care.
Help prevent distracted driving. Get Sprint Drive First FREE at the Google Play Store.