10 Replies Latest reply: Oct 1, 2014 6:26 PM by SprintCare RSS

No service (voice or data) on iPhone 5 after every iOS update...

RickS33 Newbie
Currently Being Moderated


This is getting very annoying... I've now done 3 upgrades of iOS on my iPhone 5 since I purchased it.  First from 6.1 to 6.1.1, then 6.1.2, and just now to 6.1.3.  Everytime after making the update, my phone can no longer make calls or use data (basically the phone number I was bound to is lost it appears).  The first 2 times, at some point (tho not sure what may have restored it), the service/number did get restored, but this time it's now been a few hours and have tried about everything and still nothing!... 


Here are some of the things I've tried (some multiple times):

* Reset Network Settings

* Called "##873283#" - each time I get "Service Update Failed"

* Rebooted the phone (and repeated the above)

* Have tried turning off my Airave (without which I get very poor service) - in case this could be causing issues..

* Did a hard reset of the Airave and resynced the phone with this.


Could someone please tell me what the "fix" is for the current problem, and hopefully fix what's wrong with the Sprint system to make sure this doesn't happen every time?


Thank you,

- Rick

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