Good afternoon and thanks so much for your inquiry! The Samsung Galaxy S IV is not a world device. The device is a 3G CDMA 4G LTE device. Please let me know if you have any other questions and thanks for the post!
Sprint Social Care Team
Why am I being told by several different CSR's that it is a World Phone. The samsung site shows the Sprint Galaxy S4 with a GSM radio, the FCC testing show the Sprint Galaxy S4 with a GSM radios and related frequencies. 3 times I have been told by calling Sprint that it is a World Phone, and 3 times I have been told by @SprintCare or this Community that it is not a World Phone. Where can I get a definitive answer. My decision to purchase is based on this feature. It doesn't seem to make sense that Sprint would invvest in the GSM radios if it wasn't going to be a world phone, why add the extra cost if you aren't going to utilize the feature. I was even told by one CSR that "without a doubt it is a world phone, as they had just gone through the product training" I really need to get to the bottom of this issue.
A helpful tip is to go to http://sprint.com/phones to view all of our available devices. On the left hand side of the page, use the filters to find what you are looking for. In this case, we will place a check next to International (World Phone), found under the Key Features subtitle. Once the phones filter to the request made, you will see the GS4 is not a world phone. Sorry about the confusion.
Social Care Team
To piggy-back off of off of Ruth's information, Samsung does offer a global version of the handset that has a GSM radio, however the Global Version is not available on Sprints network, as we are a CDMA operator. I apologize for the conflicting information that you've received.
Yes, that is where I first went to look when deciding if I should pre-order, and when I called Sprint I was told, that must have been an error, but that it was indeed a world phone. Was even told by a Senior Product Specialist. So what makes me believe that the website is correct. I guess my only option is to wait until the phone comes out, and actually go and look and see if in the setting there is the option for GSM/UTMS Settings as an available option. Since, I don't mean to take this out on you guys, someone at Sprint hasn't gone "Oh no, we are giving confilicting information to customers, we better issue a memo to our CSR's with what the actual answer is"!
I realize Sprint is CDMA operator, but why does the phone have a GSM radio in it, as listed on the Samsung website and the FCC website. My Moto Photon (the piece of junk that it is) is a Sprint Phone and is a world phone. The reference of including a GSM radio are specific to the Sprint Model, not a general model listing, as well as the FCC report out has to be specific to Sprint as well. The S3 is a CDMA only phone and it doesn't test for having a GSM radio as tested by the FCC.
From the samsung website:
|Frequencies and Data Type||LTE Bands 1/2/4/5/7/17 25 (1900MHz); CDMA 1x/EVDO Rev A, Tri-band: 800/850/1900 MHz; HSPA+/UMTS Dual-band: 850/900/1900/2100 MHz; GSM Quad-band: 850/900/1800/1900 MHz|
this also aligns to the FCC website. Also went to the HTC website, which is listed on Sprint.com as a world phone and surpise surprise, it has the exact same Frequency and Data types as the S4!
So again, why would this phone have a GSM radio if it wasn't a world phone? Unless Sprint is disabling the feature for some reason.
Also disappointning to see the S4 isn't tri-band LTE!
Thanks for the responses! I've been doing a bit more research on this and you are in fact correct! Ruthie and I are incorrect. It looks like our site isn't filtering correctly. The Galaxy S IV is an international capable device, however the SIM card is embedded and you would need to use Sprint International Roaming Services.
I will be relaying this information to our web team. Thank you so much for bringing this topic to our attention!
While I really wish I could give you a GS4, I have some further information!! The SIM card is actually removable! Dohhh!! Today has been a learning experience!
No disrespect to the Sprint rep but he's all over the road on the issue of world capability and the embedded sim card. I would suggest that you wait until you read independent confirmation regarding the removable SIM card, such as when a user receives it this Friday or Saturday, or if someone posts a user manual. Pre-orders are closed anyway so you might as well wait.
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