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7 Replies Latest reply: Jun 10, 2013 2:07 AM by suck-it-sprint RSS

Dropped calls

ouswimos Newbie
Currently Being Moderated

Every time I make or receive calls they get dropped.  Tonight I had 6 phone calls get dropped.  This is absolutely ridiculous.  Is there anything that I can do to fix this?  Right now I can't wait to get rid of sprint.

  • 1. Re: Dropped calls
    SprintIronman Social Care
    Currently Being Moderated

    ouswimos,


    Thanks for your post. How long has this been going on? Are data and text features having issues as well? Can you please let me know your zip code, cross streets, and phone model? Thanks!


    Dan

    Sprint Social Care Team

  • 2. Re: Dropped calls
    ouswimos Newbie
    Currently Being Moderated

    Its been going on for months.  I am only having issues with phone calls.  My zip code is 52240 and street is Kountry lane.  I have an EVO LTE and before that when the problems started was an EVO.

  • 3. Re: Dropped calls
    ouswimos Newbie
    Currently Being Moderated

    And I had 5 more dropped calls today.

  • 4. Re: Dropped calls
    AleMorin Newbie
    Currently Being Moderated

    This is happening to me too and they are important business calls. My zip is 89135. I want to add another line to my account but if this continues there's no way!

  • 5. Re: Dropped calls
    SEANDOC46 Newbie
    Currently Being Moderated

    This is also happening to us we cant hold a phone call for more then 2 minutes and it drops and the service during the call is very choppy, cant even call customer service because the **** thing doesnt work... But when I do they are gonna hear it

  • 6. Re: Dropped calls
    Social Care
    Currently Being Moderated

    There's an event in that location, I'm here for you. We're working on the tower on Lower Muscantine Rd. Things will be better soon, try updating your device through the system settings. That should help.

     

     

    Thank You

    *Jacquice

    Sprint Social Care

  • 7. Re: Dropped calls
    suck-it-sprint Newbie
    Currently Being Moderated

    I am constantly getting dropped calls and can't believe I am being charged for this garbage service.    I work from home and conference calls are imperative for me to do business - dropped calls are not acceptable.   My wife is having the same problem so I know it isn't my phone.  She was talking to doctor with critical discussion about my daughters care and either doctor couldn't hear (as though she was on mute) or the call would drop.  upon trying to call back or make other calls during the day the connection wouldn't even establish to start ringing.

     

    I have updated the phones with the PRL, etc.  I have rebooted, we have tried talking outside the house and even driven to areas that are known to have better 3G and 4G reception - nothing is working.  I went to Sprint today to complain and they did nothing, said I should get a new f*&@#  phone! 

    seems  like there is nothing I can do but ***** at this point.

     

    maybe if you have my zip code you could fix the problem

    77377

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