1 2 3 4 5 38 Previous Next 569 Replies Latest reply: Apr 19, 2014 11:37 AM by WI-Heather Go to original post Branched to a new discussion. RSS
  • 30. Re: voicemail icon not working
    _DePaul Social Care
    Currently Being Moderated

    Droptini,

     

    Thanks for your post.  I apologize that you are reporting a crackling sound on your device. How long have you been experiencing this issues? Have you taken the device into a S&R center to have it triaged? A technician will be best able to pin point the cause, as well as implement a remedy. To locate your nearest store, please visit www.sprint.com/storelocator. Please keep us posted on the outcome of your store visit.

     

    Thank You,

     

    DePaul W.

    Sprint Social Care Team

  • 31. Re: voicemail icon not working
    msdianapereyra02 Regular Visitor
    Currently Being Moderated

    It has nothing to do with reception, Its the speakers that stops working for a few moments.

  • 32. Re: voicemail icon not working
    _DePaul Social Care
    Currently Being Moderated

    msdianapereyra02,

     

    Thanks for your post. I understand their is and issues with your device speakers working intermittently. I apologize for any inconveniences this may be causing you. It's definitely a great idea to have the device checked out at store so that a technician may properly resolve this matter. Are your familiar with your nearest S&R center?

     

    Thank You,

     

    DePaul W.

    Sprint Social Care Team

  • 33. Re: voicemail icon not working
    msdianapereyra02 Regular Visitor
    Currently Being Moderated

    I can definitely take it in to a S&R center, I know where my nearest is. but what I am worried about is if this is more software related and is constant among all devices. I am trying to figure out from these forums if the crackling sound and voice-mail issues are all tied in together.

  • 34. Re: voicemail icon not working
    Topsy_crets Social Care
    Currently Being Moderated

    msdianapereyra02,

     

    At this time the voice mail issue appears to be a separate issue that should not have any effect to the speakers or sound quality on your device. They are working on an update to combat the issue with voice mail as we speak. The best option currently for the sound quality would be the Sprint service and repair center, there they can take a hands on approach and see what may be causing this issue.

     

    Charles G.

     

    Sprint Social Care Team

  • 35. Re: voicemail icon not working
    Droptini Regular Visitor
    Currently Being Moderated

    Hey Charles,

     

    Yeah, the speakers cutting out or sounding mechanical is a separate issue.  I was able to reproduce it with the display.  The bad part is it's not reproducible very easily.  Can you open a discussion with Sprint Care on this issue also, or would you like us to start a different thread about it?

     

    Thanks in advance!

     

    -Droptini

  • 36. Re: voicemail icon not working
    _DePaul Social Care
    Currently Being Moderated

    Droptini,

     

    Discussing this matter via this forum is perfectly fine. Have you visited your nearest store regarding this matter? If so, what was the outcome?

     

    Thank You,

     

    DePaul W.

    Sprint Social Care Team

  • 37. Re: voicemail icon not working
    Droptini Regular Visitor
    Currently Being Moderated

    Hey DePaul,

     

    I visited the store, but the service department was backed up.  So I went to the 8XT on display.  After a few different attempts to getting the phone to talk back thorough the speakers, it did the same cutting out / mechanical voice sound on the display model.  I didn't wait for the long line for the service department since I was able to reproduce it on the display.  I figured there would be a fix for it eventually since I had the display model do it and now I saw it in the forum.  It's not consistent so it's not too bothersome for me, just annoying when it's reading an SMS message and it cut's out or has a mechanical sound while reading.

     

    Thanks!

     

    -Droptini

  • 38. Re: voicemail icon not working
    _DePaul Social Care
    Currently Being Moderated

    Droptini,

     

    Thanks for your reply. If this is a consistent issue across all 8XT devices, most likely the manufacture will communicate with us that is a known issue, and they will advise us of the fix. I appreciate your flexibility with using said device while we work on a fix.

     

    Best Regards,

     

    Thank You,

     

    DePaul W.

    Sprint Social Care Team

  • 39. Re: voicemail icon not working
    V_Arend Regular Visitor
    Currently Being Moderated

    I have just ordered 4 of these phone for my company.  We are having the same problem with the visual voice mail.

     

    1)when go to it, everytime it says "downloading" and take up to 2 seconds to load

    2)It is not downloading the voice mails.

              example I will get a notification that I have a voice mail, but then then go to visual voice mail it shows that I have nothing.  I will then dial 1 and there are voice mails waiting for me

    3)Sluggish performance at best.  When I try to swpe left to right to go to the next voice mail, it will not let me complete the action until it had finished loading the scree with the current voice mail.  Also when I have the voice mail list in front of me, It dose not matter which voice mail i select it always opens either the first or last one.

     

     

    The biggest problem is that I can not trust it to show when I have a voice mail and I am having to dail 1 many times a day to make sure that I am not missing calls.

     

    This same problem is on all 4 phones. 

  • 40. Re: voicemail icon not working
    Topsy_crets Social Care
    Currently Being Moderated

    V_Arend,

     

    Thank you for posting and bringing your situation to our attention. At this time a fix is being developed to combat the voice mail issue with these devices. I have been in contact with care representatives in regards to this issue and once I receive word on a resolution I will be relaying it to the members of this thread. We do not want you to worry, a resolution will be reached. We truly appreciate your patience during this time.

     

    Charles G.

     

    Sprint Social Care Team

  • 41. Re: voicemail icon not working
    gmg22 Regular Visitor
    Currently Being Moderated

    Thanks for the feedback....

    I certainly hope the issue of the missing icon is being addressed. The instruction and the OS display a kind of cassette tape symbol ON the phone tile to alert the user of a voicemail. The visual voice mail app. from sprint (or its third party) is completly FUBAR.. Im told this is true for this app. on several phone models. I hope that actual icon fix is being met and not the only the app.!

     

    http://shop.sprint.com/global/pdf/user_guides/htc/8xt/htc_8xt_ug.pdf

  • 42. Re: voicemail icon not working
    Topsy_crets Social Care
    Currently Being Moderated

    gmg22,

     

    I assure you that our specialists are reviewing this issue from every angle. We are in the process of communicating everyone's concerns and getting a resolution in regards to this matter. This is a trying time and this issue was unexpected but we will find a resolution. We can't stress enough the gratitude we have that you are bearing with us during this time. Thank you.

     

    Charles G.

     

    Sprint Social Care Team

  • 43. Re: voicemail icon not working
    HANKHLE Regular Visitor
    Currently Being Moderated

    Hi Charles,

     

    I want to give an update to my current issue with the Visual Voicemail Notification.

     

    I was able to go to another SPRINT store and exchange for another HTC 8XT. They exchanged for me not because of the Voice Mail issue but because of the volume buttons were stuck on my previous phone.

    Anyway, with the new phone I was able to receive at least the sounded Voice Mail Notification displayed on top of the screen whenever I have a Voice Mail. But the Visual Voice Mail icon is not updated as we all already knew. It's updated only if you tap on the icon to get to the Visual Voice Mail and the Visual Voice mail will load the voice mail message into your inbox. Now if you get out to the Start Home screen you will notice that the Visual Voice Mail icon displaying the number 1 indicated you have one Voice Mail message. This is not working correctly and it's working in reverse order. Whenever you get a Voice Mail message, the icon should be updated to let you know that you have the voice mail message then you can tap on the icon to get into the Visual Voice mail inbox to check your message.

     

    Now one thing that I know now is that whatever you do, please don't update the following two apps:

         1. Device Self Service

         2. Visual Voicemail (version T.6.0.0.9). The version from the factory is T.6.0.0.7

     

    Just keep the versions that you have on the phone that came frome the factory. Because after updating the above two apps, I did not get any Voice Mail Notifications and the Visual Voice mail at all ( This is the state that I was in with my previous phone). You will now have to reset your phone to the factory settings to get your Voice Mail Notification back (The Visual Voice Mail icon still not working correctly as we all know). Luckily I backed up all my apps and settings to the cloud from Microsoft so that I can restore everything back after resetting my phone. This made the process much simpler.

     

    So now at least I have the Voice Mail Notification but the Visual Voice Mail icon is still not working correctly. I do hope that SPRINT will address this issue very soon.

     

    Thanks.

     


  • 44. Re: voicemail icon not working
    Topsy_crets Social Care
    Currently Being Moderated

    HANKHLE,

     

    Thank you for the update, all this information is very helpful in regards to this issue. A solution is still being worked on, I'm still waiting for another update on the matter. I will keep you posted on any information as it comes in.

     

    Charles G.

     

    Sprint Social Care Team

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