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HTC One Error Messages

sarniab Regular Visitor
Currently Being Moderated

Since December 23rd, I have been working with Sprint and HTC to try to address multiple error messages on both lines of our account.

Has anyone been experiencing the following error messages?

LTE:ESM 65535

MIP: 65535

LTE: ESM 65541

MIP: 65541

LTE: ESM-0

PRL Update Error: 1012

Troubleshooting with Sprint, we have done multiple factory resets, changed network settings (LTE/CDMA vs CDMA Only), changed SIM cards.

Sprint wireless support advised that these were HTC software error messages.

HTC advises that these are Sprint network error messages.

Has anyone been able to resolve similar issues?

Has anyone been able to get a straight answer out of Sprint or HTC about this issue?

  • 1. Re: HTC One Error Messages
    fireguy_6364 Master
    Currently Being Moderated

    your needing to reactivate your phone..the over the air activation didnt work for whatever reason..it could end up being something with your account as well..make sure youre in a area with good reception both data and voice..then put into the dial pad ##873283# and let it do its thing..post what it does

     

     

    Error Code #1012
    Could not prepare services. Please try again later. If the problem   persists, you may need to contact Customer Care.

    Your over the air activation did not go through.

    Click OK. If the problem persists, contact Customer Care.

  • 2. Re: HTC One Error Messages
    sarniab Regular Visitor
    Currently Being Moderated

    Thanks for the feedback, I will give it a shot and post the results.

    Last Monday a Sprint agent had me update both the Profile and PRL via WiFi at home, as we could not update over Sprint data.

  • 3. Re: HTC One Error Messages
    fireguy_6364 Master
    Currently Being Moderated

    it should be a issue with activation..then again they might have had you do the Profile and PRL update to see if your reception would improve..that code i gave you will do both of those as well as the hands free activation...you can always just go in manually and do the hands free activation as well by itself..

  • 4. Re: HTC One Error Messages
    SprintCare Social Care
    Currently Being Moderated
                     

    sarniab, 


    Thank you for posing and for providing feedback in regards to these error codes. Have you been to a Sprint service and repair center so a technician can run a diagnostic on your device? Please let me know, I look forward to your response. 


    Charles G. 

    Sprint Social Care Team 

     
  • 5. Re: HTC One Error Messages
    sarniab Regular Visitor
    Currently Being Moderated

    Charles G,

     

    Yes we have had at least seven + visits to the Sprint store in Aurora, IL (Rt. 59) to try and address multiple issues with each HTC One on the account since June 2013.

    We have had a total of five factory resets done by Sprint agents on both phones, replaced the SIM card on one phone and have done all updates as instructed by Sprint and HTC.

     

    Since the last HTC software "fix" update done on both phones last week, we are now getting a new error message on one of the phones stating : "The Sprint Default Configuration download has been interrupted. Tap Retry to try again now." When you hit Retry, it just goes back to the same error message. The error message does not clear, even after shutting down the phone.

     

    We are still not able to run either phone on Sprint data without receiving LTE: ESM error messages.

    At home, we need to run off of our WiFi to have any hope of updating the Profile or PRL.

     

     

    My confidence level in Sprint or HTC being able to provide a resolution to address our issues is very low at this time.

  • 6. Re: HTC One Error Messages
    sarniab Regular Visitor
    Currently Being Moderated

    Getting another error message this AM, MIP: 65541. Anyone familiar with this?

  • 7. Re: HTC One Error Messages
    sarniab Regular Visitor
    Currently Being Moderated

    Just received an LTE: ESM-0 error message, along with a dropped call to our second line.

    This is the same error we were receiving pror to the update from HTC last week.

  • 8. Re: HTC One Error Messages
    Siko23 Regular Visitor
    Currently Being Moderated

    I am also receiving the same error messages:

     

    - EHRPD: 65535

    - MIP: 65541

  • 9. Re: HTC One Error Messages
    sarniab Regular Visitor
    Currently Being Moderated

    Still getting LTE: ESM 65535 error message.

    Does anyone at Sprint have any comment why this error message is still popping up on our phones, even after the last software update from HTC?

  • 10. Re: HTC One Error Messages
    fireguy_6364 Master
    Currently Being Moderated

    This is all i could locate on this error code..not that it explains anything..

     

     

    1.  Re: Getting error message all day that states Unable to establish wireless data connection LTE ESM 65535

      

     

      

      

    Hotflash61,

    Thanks for the reply.  The best way to be able to restore your HTC One's ability to update profile and PRL is to chat with a HTC Device Support Representative that will be able to guide you through restoring that functionality.  You can reach them via chat through this link:

    http://www.htc.com/us/contact/chat/.

     

     

     

     

    one additional thing you might try is to punch into the dial pad ##873283# and let it do the handsfree activation again...it will also do a PRL update while its at it and i believe it does a Profile update as well..but run it through that and see if anything improves. post what you see or what it does.

     

  • 11. Re: HTC One Error Messages
    fireguy_6364 Master
    Currently Being Moderated

    after it does the handsfree activation give it a while..it will automatically do the other updates after that..sometimes it takes about a minute for it to pop up and do it..so dont try to do any other updates or open any apps until its fully done.

  • 12. Re: HTC One Error Messages
    SprintCare Social Care
    Currently Being Moderated
                     

    sarniab,

    Thank you for the posts.  Since you are still receiving this error message after the update I think it would be best to chat with a HTC Product Support Specialist 

    http://www.htc.com/us/contact/chat/.  Let them know of the errors that you are getting and that you have received the update and it is still occurring.  Thank you.

    Thank You,

     

     

     

    Sprint Social Care Team

     

     

     

    Michael C.

     

     
  • 13. Re: HTC One Error Messages
    SprintCare Social Care
    Currently Being Moderated
                     

    sarniab,

    This is pretty crazy. I would like to jump into this head first and see what we can figure out. Would you mind sending my team and I a PM with your phone number, PIN, and a link to this conversation? I would really appreciate it.

    Sincerely,
    *Ben
    Social Care

     
  • 14. Re: HTC One Error Messages
    YITZYYM Regular Visitor
    Currently Being Moderated

    Re: HTC One Error Messages

    I have had the same problems since I updated.

    Here is what I have done.

    1. Spent an hour on the phone with sprint tech . She  tried tons of trouble shooting steps. (restart, updating etc... and they couldn't figure out the reason.  tried tons of trouble shooting steps. sent me to store.

     

    2. went to sprint store, there they factory reset the phone and said it is fine.

     

    3. After arriving home I started getting the errors and I was STILL having problems. I saw this thread and I chatted with HTC as sited above. They had me clear the cache on the phone using HBOOT and that didn't work. they told me that I have to contact Sprint to "verify the marriage between the device MEID and the SIM Card # in their system".

     

    4. Contacted Sprint. They tried all the usual trouble shooting steps, and verified the above.  Again I had the same problems including the Errors.  Finally after a long time, the rep told me that there is nothing he could do.  He is passing the problem over to some other person at sprint and that they hope to get back to me in 72 hours.



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