Since December 23rd, I have been working with Sprint and HTC to try to address multiple error messages on both lines of our account.
Has anyone been experiencing the following error messages?
LTE: ESM 65541
PRL Update Error: 1012
Troubleshooting with Sprint, we have done multiple factory resets, changed network settings (LTE/CDMA vs CDMA Only), changed SIM cards.
Sprint wireless support advised that these were HTC software error messages.
HTC advises that these are Sprint network error messages.
Has anyone been able to resolve similar issues?
Has anyone been able to get a straight answer out of Sprint or HTC about this issue?
your needing to reactivate your phone..the over the air activation didnt work for whatever reason..it could end up being something with your account as well..make sure youre in a area with good reception both data and voice..then put into the dial pad ##873283# and let it do its thing..post what it does
Error Code #1012
Your over the air activation did not go through.
Click OK. If the problem persists, contact Customer Care.
it should be a issue with activation..then again they might have had you do the Profile and PRL update to see if your reception would improve..that code i gave you will do both of those as well as the hands free activation...you can always just go in manually and do the hands free activation as well by itself..
Thank you for posing and for providing feedback in regards to these error codes. Have you been to a Sprint service and repair center so a technician can run a diagnostic on your device? Please let me know, I look forward to your response.
Sprint Social Care Team
Yes we have had at least seven + visits to the Sprint store in Aurora, IL (Rt. 59) to try and address multiple issues with each HTC One on the account since June 2013.
We have had a total of five factory resets done by Sprint agents on both phones, replaced the SIM card on one phone and have done all updates as instructed by Sprint and HTC.
Since the last HTC software "fix" update done on both phones last week, we are now getting a new error message on one of the phones stating : "The Sprint Default Configuration download has been interrupted. Tap Retry to try again now." When you hit Retry, it just goes back to the same error message. The error message does not clear, even after shutting down the phone.
We are still not able to run either phone on Sprint data without receiving LTE: ESM error messages.
At home, we need to run off of our WiFi to have any hope of updating the Profile or PRL.
My confidence level in Sprint or HTC being able to provide a resolution to address our issues is very low at this time.
This is all i could locate on this error code..not that it explains anything..
Thanks for the reply. The best way to be able to restore your HTC One's ability to update profile and PRL is to chat with a HTC Device Support Representative that will be able to guide you through restoring that functionality. You can reach them via chat through this link:
one additional thing you might try is to punch into the dial pad ##873283# and let it do the handsfree activation again...it will also do a PRL update while its at it and i believe it does a Profile update as well..but run it through that and see if anything improves. post what you see or what it does.
Thank you for the posts. Since you are still receiving this error message after the update I think it would be best to chat with a HTC Product Support Specialist
http://www.htc.com/us/contact/chat/. Let them know of the errors that you are getting and that you have received the update and it is still occurring. Thank you.
Sprint Social Care Team
I have had the same problems since I updated.
Here is what I have done.
1. Spent an hour on the phone with sprint tech . She tried tons of trouble shooting steps. (restart, updating etc... and they couldn't figure out the reason. tried tons of trouble shooting steps. sent me to store.
2. went to sprint store, there they factory reset the phone and said it is fine.
3. After arriving home I started getting the errors and I was STILL having problems. I saw this thread and I chatted with HTC as sited above. They had me clear the cache on the phone using HBOOT and that didn't work. they told me that I have to contact Sprint to "verify the marriage between the device MEID and the SIM Card # in their system".
4. Contacted Sprint. They tried all the usual trouble shooting steps, and verified the above. Again I had the same problems including the Errors. Finally after a long time, the rep told me that there is nothing he could do. He is passing the problem over to some other person at sprint and that they hope to get back to me in 72 hours.