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Errors LTE: EMM-65535 - No troubleshooting help or fixes for these error???

Kangelli Regular Visitor
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Since December November 26th, I have been working with Sprint and HTC to try to address multiple error messages on my account.

I have had these issues happening since I got my HTC One on Black Friday.  I then was told it was the device so I went back to bestbuy and had the phone swapped out for another brand new one on December 19th and have been getting the same errors since as well on the new device.

Has anyone been experiencing the following error messages?

LTE:ESM 65535

MIP: 65535

LTE: ESM 65541

MIP: 65541


PRL Update Error: 1012

Troubleshooting with Sprint, we have done multiple factory resets, changed network settings (LTE/CDMA vs CDMA Only) and changed to Auto.

Sprint wireless support advised that these were HTC software error messages.

HTC advises that these are Sprint network error messages.

Has anyone been able to resolve similar issues?

Has anyone been able to get a straight answer out of Sprint or HTC about this issue?

When is there going to be another update to fix this issue??


If someone is able to help me that would be awesome and I also have screenshots dated back to December 19th on this.

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