Since December November 26th, I have been working with Sprint and HTC to try to address multiple error messages on my account.
I have had these issues happening since I got my HTC One on Black Friday. I then was told it was the device so I went back to bestbuy and had the phone swapped out for another brand new one on December 19th and have been getting the same errors since as well on the new device.
Has anyone been experiencing the following error messages?
LTE: ESM 65541
PRL Update Error: 1012
Troubleshooting with Sprint, we have done multiple factory resets, changed network settings (LTE/CDMA vs CDMA Only) and changed to Auto.
Sprint wireless support advised that these were HTC software error messages.
HTC advises that these are Sprint network error messages.
Has anyone been able to resolve similar issues?
Has anyone been able to get a straight answer out of Sprint or HTC about this issue?
When is there going to be another update to fix this issue??
If someone is able to help me that would be awesome and I also have screenshots dated back to December 19th on this.
it will only happen when you drop your data signal...more often than not its happens when the phone either drops the data signal or is switching from the old legacy equipment on the towers to the newer equipment..and vise versa..until all the towers are completed in your area you will see this from time to time.
no idea..what state and zip? i'll see what i can find but no promises..while im looking post your zip and cross streets closest to where you see the issue the most and one of the techs will be able to look into it as well..
i think that error code is a HTC code only..mainly to let you know you lost your data connection..which shockingly we kind of know when we look at the phone and dont see the data symbol at the top lol..
this is what im seeing so far for Massachusetts
this is a list of the cities that have hit at least 40ish percent completion of the Network Vision upgrades..so even though a city isnt on the list doesnt mean its not currently being worked on..that part is a bit up in the air until the announce it.
Martha's Vineyard, Mass.
and the only Wilmington im seeing so far is in N.C
not to sure how often they update this list but here yuh go.
unfortunately you wont. there are to many variables that can come up and blow any ETA out of the water..figure on average with no problems a tower upgrade will take roughly 2 months..this is with all parts on hand, full access without having to wait on property owners...pretty much a text book upgrade..with that being said and this being the real world that rarely happens lol...you'll usually see a 30-90 day quote but honestly that can go out the window in nothing flat..just depends on the contractors doing the work and how well they communicate to sprint.
you can also hit up www.s4gru.com
they are keeping close tabs on this whole deployment and might have some additional info for you..keep in mind that this is also a 3rd party site so anything they talk about over there might or might not be accurate...BUT..with that being said they have been pretty spot on with their intel.
that would be my 3rd party site disclaimer lol
yup. pretty much a butterfly can f art in China and your phone will switch towers randomly lol..you dont have to move for the signals to change up. but when you notice this look at the top and as long as youre not connected to wifi you'll be able to see that your data signal has dropped. if youre on wifi you wont notice this since it wont show your data signal at the same time as your wifi signal even though its there and running.
Sprint Please Help!!!
I have reached out to support as well as gone to the service center for this issue for the past 6-8 months with no resolution. I was then forced to get a refurbished phone which is my 3rd device with the same issues! I Reached out to support and was told they were going to do an advanced exchange for me twice and both times for some reason there is no record of it in the system and I was then told that I was given a fake confirmation #. I am beyond frustrated after being a loyal customer for more then 10 years. I am at a loss as to what to do to correct this error. I have master reset my device more then 10 times with no result to fix the issues that I am having.
I would really appreciate if something can be done regarding this and my troubles. I think that since I have had 3 replacements of this device (HTC ONE) that they would maybe give me the newer version with the intent to not have these issues anymore.
I would really appreciate a response back on this.