I would like to know how do I go about obtaining my text and call log; seeing as how I can not obtain them via online or calling customer service.
You can obtain your call log from your Sprint.com account, however, text message logs are not available online.
Sign into your account, click on see my bill, and there will be a hyperlink for call details.
How can I get my text log?
The only text information that can be retrieved is sent/time and date, and phone number. It will not provide text content. (the physical message)
That is fine. How can I recieve them if they are not online?
You can send me your phone number and account pin number via private message and I will create a case to have them sent to you.
"Sprint is the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years." - 2014 American Customer Satisfaction Index