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7 Replies Latest reply: Nov 27, 2012 11:22 AM by Fergie_B RSS

Checking ESN on a used phone?

timbo987 Newbie
Currently Being Moderated

i am buying a used phone from someone on craigslist and was wondering if there is any way to check the ESN to make sure the phone is clear and ready to be activated?

Thanks

  • 1. Re: Checking ESN on a used phone?
    tomdeaver Sprint Employee
    Currently Being Moderated

    The only way to know for sure is to either call Customer Care with the ESN, or have the seller meet you at a Sprint store where the ESN can be checked on the spot. 

     

    Hope this helps,

     

    Tom Deaver

    Social Care ~ Sprint.com Communities

    Available ~ Friday, Saturday, Sunday

     

  • 2. Re: Checking ESN on a used phone?
    timbo987 Newbie
    Currently Being Moderated

    i tried using checkesn.com, and it says the phone cannot be validated??? any ideas? i have had to use customer service before, and it is painstakingly slow

  • 3. Re: Checking ESN on a used phone?
    tomdeaver Sprint Employee
    Currently Being Moderated

    If you'd like to private message me by clicking on my Social Care avatar, I'm more than happy to check the ESN for you.  Sprint devices that may not be activated on a Sprint "post-paid" account will include the following but is not limited to the following circumstances; device is flagged as "lost or stolen," device is still active to a Sprint phone number that has not been cancelled (typically from unpaid balances), some demo or dealer devices, and some devices that may have been modified. 

     

    Tom Deaver

    Social Care ~ Sprint.com Communities

    Available ~ Friday, Saturday, Sunday

  • 4. Re: Checking ESN on a used phone?
    SimonPig Newbie
    Currently Being Moderated

    I have a shop from Hong Kong, I got have 20 Sprint iPhone, also cannot check on checkesnfree.com, Can you help me to check those 20 MEID with Sprint Result?

  • 5. Re: Checking ESN on a used phone?
    Fergie_B Sprint Employee
    Currently Being Moderated

    SimonPig,

     

    The best thing to do is to check the ESNs on the day that you are attempting to activate the devices.  Note, a clean ESN today may not be a clean ESN tomorrow if the seller does not pay their bill.

     

    Sincerely,

    Fergie_B

    Sprint Technical Support

    Community Hours: 9am-2pm CST Sunday-Wednesday

  • 6. Re: Checking ESN on a used phone?
    SimonPig Newbie
    Currently Being Moderated

    Can you help me to check those ESN? I want to know How many is a Clean ESN / Not Clean ESN and the bill status?

  • 7. Re: Checking ESN on a used phone?
    Fergie_B Sprint Employee
    Currently Being Moderated

    SimonPig,

     

    If you would like to private message me some information, I'll be glad to review the current status of the ESNs.

     

    To send a private message:

     

    1.  Click on my name (Below my picture)

    2.  Select Send a private message (Under Actions on the far right)

     

    Information needed:

     

    1.  Your first and last name

    2.  Your Sprint telephone number

    3.  The security pin or the answer to the security question on your account

    4.  The list of ESNs in question

     

    While I will not be able to tell you the account status if the device is currently active on another account, I'll be able to tell you if these devices are able to be activated.

     

    Sincerely

     

    Fergie_B

    Sprint Technical Support
    Community Hours: 9am-2pm CST Sunday-Wednesday

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