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Samsung Galaxy SII - Sprint ID Problem

lisapollard21 Newbie
Currently Being Moderated

Hi,

 

I saw someone post about this for another phone and nobody answered his question.  I'm hoping someone can answer mine.

 

I've been having issues with the Sprint ID freezing my phone and then giving me an error saying that Sprint ID has stopped.  I had no clue what Sprint ID was so I made the mistake of opening up the program and clicking on "current ID" or something like that.  This changed my entire interface, removed all of my icons, my clock, everything and now my screens have directions in grey boxes on what to do.  No matter what I do I can't get my old look back and it's really upsetting me.  I thought I could turn Sprint ID off and there wasn't an option.  I finally decided to force stop the application, which was a HUGE mistake, because even when I restart my phone it won't open now.  Sprint ID just crashes.

 

Someone please help...what do I do?  I just want my phone back the way it was!

 

Lisa

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