My charging port is sort of damage and most importantly one of the probes that connect the phone to the battery of the phone broke off completely. I have total equipment protection plan. Will TEP
fully cover my messed up phone without me having to pay anything or will i have to pay some damage??? ..i have a samsung galaxy epic touch 4g, if it makes a difference.
Correct! Your phone can be replaced with TEP due to having physical damage. The company that replaces the phone is called Asurion. There is a deductible that must be paid at the time a claim is filed for your replacement phone. It is required that you send the damaged device to Asurion, once your replacement is received. Shipping is free.
Once you are ready, file a claim for a replacement thru Asurion at http://phoneclaim.com/sprint. Don't forget to back up all important data from your old phone, if necessary.
Social Care Team
be careful with asurian. I broken the screen on my lg optimus g (hit US market in nov 2012) and am being told that the optimus is not available for replacement because they are no longer being produced (really?) and i will have to settle for a galaxy s3 because that is what sprint is allowing as a suitable replacement. while i'm sure it is a great phone the features and speed are a downgrade. what a load of ****. if it is a newer model phone be prepared to accept a downgraded/refurbished replacement.
"Sprint is the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years." - 2014 American Customer Satisfaction Index