I'm so sorry this going on, but I'm here to help. Can we start with the basics? Can you please remove the battery for about 2 minutes and then turn it back on and update the PRL & Profile from the Settings Menu? Please let me know the results.
Sprint Social Care
"Sprint is the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years." - 2014 American Customer Satisfaction Index