I'm more than happy to assist you. Do the following steps:
Connect the device to your computer using the supplied USB cable.
When the Connect to PC dialog box appears, tap Disk drive, and then tap Done.
On your computer, the connected device is recognized as a removable disk. Navigate to this removable disk and open it.
Copy files from the device’s storage card to a folder on your computer or computer desktop
After copying the files, unmount the removable disk (that is, the connected device) as required by your computer’s operating system to safely remove your device, and disconnect the device from the computer.