My wife and I have been using Google Voice with our phones for some time with no issues. Yesterday (February 25th) it just stopped working. Most outgoing and incoming calls just hear the message "The number or code you have dialed is incorrect...". The only solution we have found to far is to disable Google Voice and stop using it. The other things I tried with no success were:
1) power cycle phone then doing a profile update
2) Disabling Google Voice then re-enabling it
Neither of these worked.
Any ideas? We would really like to keep using it! (The biggest benefit was the improved reliablilty for texting. The phones native texting is horribly unreliable!!!!)
Can you try going to Google.com/voice and disable, uninstall the app from your device, then enable on the site and then re-install the app? You may have already done these steps, but could you tell me exactly what happens when you do this? Does it show successfully enabled? Let me know, let's get this working for you!
Tried it... no success :-(
I enabled Google Voice integration and immediately tried making a call. Got the same message. I then installed google voice on the phone and tried again. Same problem. I then waited a while (about 20 minutes) just to make sure and tried making a phone call again. Still got the same message.
What happens when you try sending a text/calling through your computer while your Sprint number is still enabled? Is this something you can try? If this is also something you tried can you private message me so I can take a look at your account and see what the Google Voice feature looks like on your line? Thanks!
Good evening! Are you trying to replace your Sprint number with your Google voice number? If you go to www.google.com/voice and log into your account, then go to settings, under the Phones tab, you would be able to enable or disable the integration. You would then have to uninstall the Google voice application on your phone and re-install it and select skip the integration on the set up screen if you do not want your Google voice number to replace your Sprint number. Let me know if you have any other questions!
Sprint Social Media Team
Thank you for responding. At this time I just want to be able to receive phone calls on my phone. I only get a text message telling me i got a phone call and the phone never rings.. Sometimes i can see a call coming thru for a brief second. I have separated my phone from google voice and uninstalled the app on my phone. I have spoken with a tech from sprint and I have done a network reset on my phone. Nothing seems to be working. It has been going on for 2 weeks now. I need to be able to receive phone calls.