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2 Replies Latest reply: Apr 23, 2013 5:22 PM by Triquetra RSS

Remove Device from Account

BatCityJoe Newbie
Currently Being Moderated

Under "Manage Device" I don't see an option to remove a phone from my account.  Do you have to call Sprint to do that?

  • 1. Re: Remove Device from Account
    Chris_ra Social Care
    Currently Being Moderated


    Thanks for posting.

    Are you attempting to remove the phone from displaying in, or are you trying to remove it from your account.


    If you have set up your account as an account admin (using the account number). It is going to display all devices on the account. You would need to create a new account with the specific phone number you are wanting to manage separately.


    Thank you,


  • 2. Re: Remove Device from Account
    Triquetra Regular Visitor
    Currently Being Moderated

    If you are trying to remove a device from your online profile, there are a couple of steps that you need to do.  This is, assuming you you a device attached to your profile. Note that you can only associate your online profile at a time:


    • Login
    • Go to My servcies and device tab
    • In the upper left hand corner, click the link under your device "Change device on profile"
    • Select your preferred option. See attached below, but you can choose to remove it complete here.


    Grumpy Cat


    remove device.PNG

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