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2 Replies Latest reply: Jun 27, 2013 2:56 PM by _DePaul RSS

Picture mail information

ccampbell1989 Newbie
Currently Being Moderated

How can you view picture mail info like date time the number etc? I see you have to send a form in to get text message logs for the past 90 days but your not allowed to get picture maik information.... please help!?

  • 1. Re: Picture mail information
    terrestrial Newbie
    Currently Being Moderated

    I'm told that Sprint no longer carries and stores picture mail logs for it's customers. The same for text message logs. Customer Service is coached to lie and tell us that information is private, and that they cannot legally provide it. However, other services do, so there you go. I can't wait to fulfill my contract so I can get outta here.

  • 2. Re: Picture mail information
    _DePaul Silver Expert
    Currently Being Moderated

    Hi ccampbell1989,


    Thanks for your post. I understand you are seeking information as it pertains to date, time, and the number in which a picture mail message was sent/received. This information is unfortunately unavailable. Text messages are SMS messages, and are sent via cellular service. Picture mail messages are MMS which are sent using data.


    Thank You,


    DePaul W.

    Sprint Social Care Team 

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