I just got a new phone on August 16, 2013 and when I am sleeping or my phone has been inactive for a while I do not receive phone calls or text messages. When I finally do pick up my phone all of the voice mails, text messages, and notifications start going off like crazy. I would like some help on this issue and nobody seems to be able to or know why it is happening. It is so frustrating.
Thanks for reaching out. That’s interesting, I would like to look into that for you. Is there a sleep mode on your phone, if so, is it enabled? Also, have you tried a power cycle, just turning off the phone for about a minute then back on? Reach out to me and keep me posted.
Sprint Social Care
I found a sleep mode on my phone a few days after having it and turned it off thinking that it would solve the problem and it is still doing the same thing. Yes I have tried powering it off and restarting it as well the only thing I have not done is the factory reset. I have 4g signal in my home with 3 to 4 bars in my room by my bed there is full 3g signal so there should be no issue. I never had this problem with my old phones it just started when I bought this new one.
even with that many reception bars you can still not get a call through either direction. im going out on a limb and guessing the NV deployment that brought in LTE is still ongoing..theres a chance that the upgrades are still causing the tower youre connecting to for voice to be over capacity..doesnt mean that its a tower that has been upgraded..but its also not unheard of to pull a voice/text signal from one tower while pulling your data from a different tower.
I can make calls and text messages just fine but when people call me it goes straight to my voicemail so it is incoming not outgoing. I understand that they are working on things, but it does not explain why it is happening to my phone and not my fathers. We are on the same plan and he has a Sumsung Galaxy S3 and his is a 4g phone and has no problems, and he even lives next door to me so I don't know why I am having a problem and he is not.
unless you have a bunch of towers being worked on around you then this might be a phone issue instead of a network issue..if you travel further than that 5 mile range its a safe bet youre connecting to another tower..if the problem still happens then thats usually one of the first clues..do you know anyone else with a sprint phone that while near you has the same issues? if this was already mentioned sorry..im responding from the communications tab and cant see the rest of the convo lol
Yes my boyfriend works all over Conroe and he has the same problem when he is home or out and about. I went to the store where I bought them and they said there is no problem with the phone and obviously Sprint cant tell me either so I guess I am stuck for the next 2 years with a phone that does not work.
Don't take this the wrong way ONESHORTSHYTER but I'm relieved to see other customers having this issue. I, too, have an HTC ONE that I purchased in July. I'm having the same problems as you and I'm in Katy. I haven't been able to confirm if this issue is occurring elsewhere in Houston since I work very close to home. I spent all of July and most of August working with Sprint's tech support and unfortunately they have not been able to help. I was forced to revert to an older phone so I have one that works. I recently reactivated my ONE, hoping that the tower problems in my area have been resolved (as suggested by Sprint) but I'm still experiencing the same issue. By the way, through this whole process I went through three different HTC ONEs and they all had the same issue. Needless to say, it's been frustrating.
Try to eliminate out that it's the stock messaging app first. Download a 3rd party app like handcent or gosms and try your texts again. If they still do not work and you DO have bars on your phone showing signal then you just ruled out at least one thing. My texts work fine. I'm also using a 3rd party app as well though.
One of the many suggestions by the Sprint techs was NOT to use 3rd party apps since they also thought that could be a cause. Though my question is, how can the stock messaging app cause me not to receive my calls too? The one thing that was constant from Sprint techs was they described my issue as "zone based" or something like that.