After upgrading, this app does not work on either 3g or 4g. It says there's no internet connection.
It works fine on wi-fi.
Please advise. Thanks.
Thank you for posting, what kind of device do you have? I am here to help, does any other data application work?
Thank You Again
Sprint Social Care
Hello Jacquice, thank you for your reply.
My device is Samsung Galaxy S II, running Jelly Bean.
Galaxy S II, jelly bean.
I'm on it, clear your data history, close apps, & reboot. Wait a few minutes and try it again. Are any other data based apps not working?
How do you clear data history? Thanks.
I'm on it! Go to the Internet icon, select menu, select settings, select privacy and security, select clear cache, and then select clear history to delete the browser history. Let me know if that helps any.
Sprint Social Care Team
It doesn't work, sorry.
Mind letting us know what Sprint TV software version you have? Also, what software version does your Samsung Galaxy S2 currently has?
Eduardo CSprint Social Care
Sprint TV 220.127.116.11
Ok, just to clarify. Are you able to use any other apps while on 3G/4G? I want to ensure cellular data is working fine on your S2