7 Replies Latest reply: Oct 25, 2013 12:05 PM by 4Social RSS

Call quality Note 3 Sprint  - Update: SOLVED

MomKam770 Regular Visitor
Currently Being Moderated

Product: Sprint Samsung Galaxy Note 3 Jet Black 32 Gigabyte Smartphone




Voice quality on a connected call is garbled, with intermittent popping, morphing, cracking.

Resolution: credit to users


The posted Vocoder Fix


A. Obtain your SIX DIGIT MSL # from Sprint Support

B.  Go into the Note 3 dialing pad and enter ##3282#

C. Choose the "Edit" option. When prompted for your MSL #, enter it.

D.  Choose "Advanced". Change the top 3 vocoders to 13k

E. Reboot

F. TURN OFF WIFI AND GPS. Make sure you are in a location where you'll have as good a DATA (3G/4G/4GLTE) as you're going to get (for now). Go into Settings, and choosing the General tab up top, scroll down in its options to "Update". Update BOTH your Profile and your PRL.

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