I am sad today, because I am going to have to leave you. You see I went into a Sprint store here in Indianapolis on Sept 19, 2013 to ask about your new Unlimited Plan. The gentleman that helped me was very pleasant and seemed to answer my questions. It appeared that the plan would cost the same as my current 1500 min. only with unlimited minutes. I went home and talked about this with my wife and went back the next day. I should have gone to the store I usually go to, but I went back to the one I stopped at on Sept 19 (the day before). So, on Sept 20, 2013, I stopped in to change our plan. The Lead Retail Consultant asked if I wanted an iPad, that Sprint had just announced a new deal. I replied that I prefer Android/Samsung. Long story, slightly shorter, The LRC said brilliant, that is even cheaper... it is only $30/month with insurance and 2 GB of data. This seemed like a great deal! I called my wife to see what she thought - "go for it!" So go for it I did. I received a Galaxy Tab 2 10.1. He assured me at that point that the Tab 2 was the most recent Samsung tablet. Well on the way home I stopped by Best Buy and low and behold the Tab 3 is available (not the most current). So when I got home I let the tablet sit for several hours as I debated returning it (in hindsight - I should have). I looked through the paper work I received and there on page 2 was a detail of my recurring expenses and the details for the table were $30. After debating I decided to keep the Tab 2, at $30 a month it was a great deal. About a month later my bill arrived and the cost of the Tab 2 showed as $46, about 50% more than I expected.
I returned to the store around Oct 20, 2013 to ask about this. The LRC made some changes and reduced my bill to $22/month. Joy! That night I figured out how he did that... not joy! He canceled the insurance (I am currently using my old basic phone because I dropped my smart phone too many times, insurance is worthwhile for me) and reduced the data to 25 MB. So now I have a Tab 2 that will cost $22/month for 24 months, a total of $528, that I can only use on WiFi. I asked two things at this time. First, why would a pay $528 for a WiFi only Tab 2 when I could go to Best Buy and buy a Tab 3 for $360? And, second, what is the extra charge for? After chasing the LRC around the store to ask questions he finally produced additional paperwork showing an $18/month for 24 month installment contract with a straight line for the signature. This was obviously, wholly unsatisfying. I came back the following Wednesday when the manager was supposed to be in. He looked at the 'contract' I had been given, went in the back and returned with a contract I appeared to have signed. I say appeared because I signed on a card reader and feel my signature could have been copied and pasted as needed...
Which kind of brings us to today. You got me Sprint! I now have a Tab 2 for a total cost of $550 over the next two years. Congratulations! However, what makes me sad is that I will now be taking the other $200/month I pay for service to another provider. That's right, I'm going to take my $4,800 over the next two years to someone else. This makes me sad, because over the last 7 years I have been a cheerleader for Sprint. I have talked up how much I like Sprint to family and friends. I've been encouraged by Consumer Report rankings of Sprint. I have owned Sprint stock. The announcement of the Softbank purchase of Sprint was so exciting and the future looked great. But now, sadly, I don't believe I will be part of that future. I feel like the LRC and manage at that Sprint store deceived me into this tablet contract. So now I must go... it's not me, it's you.
You know, I feel for you. I'm becoming really disappointed in Sprint too. My short story details: 20 years of continuous service with Sprint, 4 smartphones with unlimited data, with current bills around $225 a month. Sounds pretty good, except that I might as well have a 25 MB (megabyte) plan, because I can barely connect to the Net with my Epic 4Gs. Doesn't matter if I am in Texas, Alabama, Florida, Ohio, or any number of states I travel to on business. Two of my phones are in AL and FL 90% of the time. Two in TX 90% of the time. So it is not phone, or area, or operator (error) dependent. I watch colleagues and friends zip right by my attempts at data connections with their Verizon and ATT devices while sitting right next to me.
In other words: It's not me Sprint, it is you...
But not for very much longer, because I am clear of your contract in a few months, and after 20 years, I am dumping you, and starting fresh with (likely) Verizon.
(and when people ask me who I have in the future, I am going to tell them why I switched, instead of singing your praises, like I have been for 18-19 years...)
Whoa, I’m very sorry to see that you feel this way and that you are experiencing service issues. We understand how vital cellular service is and how frustrating interruptions in service can be. Rest assured we are here to help. Where do you mainly experience these issues? If you can, please provide the zip codes and closest intersecting cross streets of where you have these issues. With that information I can pinpoint the main towers you work off of and see if there is anything impacting your service. Also, which Samsung Epics are you working with? Please let me know, I look forward to your response.
Sprint Social Care Team
I must say, despite the sadness your predicament may have caused you, your title and ending made me smile and I just had to let you know.
PS: I've found in my day of posting on this site that if you want a response from SprintCare, you probably have to respond to someone else's post as it is rare that I see them respond to the original poster until after they have responded to someone who replies to you or are called out on it. Amazing customer service.
And I feel for you, as I too have the same issues. You could change the timeframe (15 years for me) and the states (Florida, Georgia, SC and NC for me) and it may as well have been me writing it. I didn't realize how vocal everyone was on here. It's quite healing to feel you are far from alone. But then again, the only people that come to me to complain about Sprint are all the people I've pushed to switch to them - so I guess I avoid that conversation quite often. If I meet strangers having issues, there's just this look we give one other like - I know pal, I know - and we go about our day raising our phones to the heavens hoping that text will go through.
Speaking of, you know how you send some texts and they don't go through at first, but then bombard the receiver with triple copies of the same message? Why must it always be the message where you've typo'd yourself into embarrassment?
The same story here, after almost two decades of sticking with Sprint I finally quit believing their marketing BS. Seeing regular "updates" to tower improvements gave me hope, but it was all deception. My service has deteriorated so much that not only did I NOT get 4g service at my home, but the 3g service was terrible as well. Over the last two years the number of dropped/missed calls, bad data connections and missed texts wore me down. The final straw was when a friend who had Verizon stood right beside me in my own home and got 30Mbps while I got 300kbps using the same speednet app (DFW Metro). The Sprint hype of unlimited data sounds awesome, but if the only place you can get a decent data connection is along the freeway what's the point?
I happily paid the early termination fee and am now a satisfied Verizon customer.
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