FIRST OF ALL, I STRONGLY THINK THAT THIS IS UTTERLY RIDICULOUS. I HEARD SPRINT SAID THAT IT WOULD BE AN "INVASION OF PRIVACY", WHAT?!?!?! SORRY, BUT THAT IS ONE OF THE MOST WEAKEST EXCUSES THEY CAME UP WITH; YOU WANT TO TALK ABOUT PRIVACY?? TELL ME ONE THING SPRINT, IF YOU WERE SO CONCERNED ABOUT PRIVACY, YOU WOULD NOT HAVE OFFERED A CALL LOG, DON'T YOU THINK, OR WOULD YOU HAVE OFFERED THE SPRINT FAMILY LOCATOR, WHICH TELLS YOU EXACTLY WHERE THE PERSON IS AND THE EXACT TIME. NOW, TRY AND RUN "PRIVACY" BY ME AGAIN. A TEXT LOG IS LESS SIGNIFICANT THAN SPRINT FAMILY LOCATOR. AT&T AND T-MOBILE OFFERS TEXT LOGS, SO IF IT WAS SUCH A BIG DEAL, THEN SHOULDN'T ALL THE MOBILE PHONE CARRIERS BAND IT?? BUT NO, ONLY SPRINT! YOU GUYS OFFERED IT BEFORE, THEN, ONE DAY DECIDED TO TAKE IT OUT (AND NOT BECAUSE OF PRIVACY). SO YES A TEXT LOG SHOULD BE AVAILABLE TO THEIR RIGHTFUL OWNERS. BECAUSE IF YOU GUYS ARE CONCERNED WITH PRIVACY LAWSUITS, THINK OUTSIDE THE BOX WITH SPRINT FAMILY LOCATOR, IT'S NOT ONLY FOR KIDS, ITS FOR ALL THE PHONES IN YOUR ACCOUNT. SO MY STRONGEST OPINION HAS BEEN SAID. I VOTE BRING BACK THE TEXT LOGS! WOULD LIKE TO HERE YOUR DEBATE ON MY ANSWER SPRINT.
WHAT DO YOU SAY SPRINT SUPPORT??
Good luck getting a subpoena, too. A couple of months ago, I found out that a 12-yr-old boy was harrassing my daughter via text (his texts were sexual in nature, and my daughter's phone was set up to delete texts after 30 days). I called Sprint and they said that, without a subpoena, they couldn't release anything. So, I called the police who told me that they don't have time to process things like that or do the research necessary to get one, and that it was probably kid stuff and not serious. He agreed to investigate it, confiscated the boy's phone, looked at all the texts and pictures, put a "scare" into the boy and sent him on his way. (He also made a visit to the boy's parents.)
After his investigation, the officer called me back and said that, while what the boy did wasn't illegal, he felt the boy was potentially dangerous and my daughter should be kept away from him. It was still not enough to get a subpoena for the text messages, though.
Now, today, I want a text log (NOT the messages) and Sprint says that's not possible. I told them I probably would not renew my contract, that we were considering going with T-Mobile because we COULD get a text log with them. The customer service person said she was sorry, and could she possibly sell me an additional line for $19.95? To this I said, "No, because I am NOT renewing my contract. This would lock me in for 2 more years." Crazy, huh? Did she think I didn't know?
Sprint will provide you a text message log if you send in a notarized request. But why should I have to go through the hassle and additional expense of notary public to see the phone# and time stamped log I am charged/paid for. Why would Sprint make it difficult for customers to validate their charges or a parent to monitor his/her child's usage? That does not sound like a good business practice, nor a family-friendly business.
Here are the links to file complaint with FCC and BBB. Maybe if enough people file official complaints, there will be a change.
With FCC vs Verizon case below, I am wondering if Sprint is covering for invalid text messaging fee. Maybe it'll take FCC to change Sprint's policy.
"Verizon Wireless, the largest U.S. wireless company, is under investigation by the Federal Communications Commission for charging 15 million customers “mystery” fees for data use on their mobile phones...."
Sprint is proud to have been named to The Civic 50, an annual survey of America?s most community-minded companies.