ThatGirlAmy, The OP is not purchasing a NEW phone and activating it they are swaping for one they own so NO THERE IS NO ACTIVATION FEE!
As far as your issue IF you are a "Premier" customer ALL activation fees are waived, Call Sprint and they will credit it if you were charged.
There is a RANT section in the forum if you feel the need to vent, Please don't go off topic on an existing thread.
Huh.... Well, the sales associate that just assisted me at A SPRINT STORE(only an hour ago) told me that there is an $18 activation fee if you are "activating" a phone. I took "swapping" to mean that, in this situation, at least ONE phone would require activation whether that be turning on a phone that is not being used OR changing the phone number of at least ONE phone. The last time I changed a phone number one one of my phones, I was charged for "activating" a new number.....
I could be wrong.
The sales associate that assisted me at the Sprint Store today could also be wrong. But, I'll post my thoughts on the in-store customer service in a different section now that the forum police have allerted me of my error. That posting will have to wait until I get back from the Sprint Store as the knowledgable and very helpful associate made a refund error of $22 in Sprint's favor and they, although a cell PHONE store, apparently are unreachable via phone.
Thank you for correcting me, kind Sir. Keep up the good work!!
Message was edited by: IzzyKS
This is what a sprint service rep said today on the subject,
There is no activation fee for primary phone number. If it's an additional line on the account, there is an $18 activation fee charged for activating phones. If you add an additional line, it's $36 to activate phone.
Seems the more services you would like from sprint, the more you are required to pay just to have those services. I'm on my way to ATT to see how much I have to pay them to activate services with them because it's becoming too much money and way too much effort to continue being a sprint customer.