I had my hero for over 6 months. I use to love it. But now the lag is so bad that I can't stand it. If you are in a call and another one comes in it will lag for so long that you will lose both calls. I am not the only one with this trouble. I have done a ton of Hard Boots and wipe it clean at least 10 to 20 times. nothing seems to help.
I just got off with advanced tech support for the same reaon. I told them I was ready to throw the stinking phone in the trash. I lost so many calls I am super ******. They told me that a new version of the software was realeased today. I tried to download it but it was still the old version. Finally they said it should show up on the download site tomorrow. I am ready to scrap this phone and give the EVO a try.
"Sprint is the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years." - 2014 American Customer Satisfaction Index