I was wondering if other Epic 4G owners are having this problem and if you're not please tell me what OS your computer is running and if it is 64 or 32.
With basic trouble shooting aside. When I connect my Epic 4G to my windows 7 64bit ulimate PC, install wizard trys to find the device drivers but can not find them.
I'm stuck having to take the SDcard out and putting it into my card reader if i want to transfer data off of it.
As far as I know samsung hasn't made USB drivers.
Message was edited by: counterr
I have no clue why. But I just unpluged all my usb devices. *wireless mouse,keyboard,harddrive,ect* and shoved the Epic into each one and it found a port it liked. two infact. idk perhaps i was sticking it into a usb 1.1 and it didn't like it. Or the sprint store guys did something I didn't see, because i left the store to move my car so i didnt get a ticket.
Message was edited by: counterr
Yeah I've tried all that I could think of along with a chat tech support from samsung.
Different usb ports
Checked the debug toggle was off
Checked for drivers on samsung site
Windows update ect
i dont think i have a busted micro usb port because it is seeing it, and it is charging. it's just not downloading the drivers.
Hello I am a Sprint employee. I have not heard anything about this being a widespread problem however I have had the issue with other devices in the past. Often times its as simple as turning off both your phone and computer and powering them back on. I will check around to see if this is a common issue however.
Ok so usually with Android, anytime you plug your device into a computer a notification will appear in the notification panel and ask you whether you want to charge only or access the sd card. I just wanted to verify that you have already selected the option to access the sd card as a storage device. Correct?
Of course. I used to have the hero so im not new to android os.
Interesting results. So I called up samsung and they felt that since the amount of time would take to long with trouble shooting they suggested for me to go down to the sprint store and try anther phone.
I agreed since they will sell out.
I called up the sprint store to ask them to hold one but they have already sold out but wanted me to come down to see the device.
They're computer was running vista 32bit. They pluged it in and the device was reconized as a mass storage device. It was working like it was supposed to.
So good news! The phone is fine! Bad news! ... it's either a computer or OS issue now.
Some USB ports on computers seem to not provide the correct connection (whether this is power/SNR/etc.). This is entirely based on the computer and the USB port. People have had this issue with the Moment and the Hero as well. Simply using a different USB port everyone I've seen has been able to get it to work on every device.
You might have the best results plugging the phone cable into a rear-panel USB port since those are usually directly connected to the motherboard. Many computers use the equivalent of a USB hub to connect front-panel ports, and the phone may not connect properly through the hub.
I was having the same problem and found the driver at the Samsung website, specifically for the Sprint Epic 4G. Here's the link.
I too had issue on Windows 7 64-bit and it was resolved by taking wasbakntyme's advice of using my rear USB ports rather than the front. At one point I also tried downloading Samsung's USB drivers but it kept saying it failed install so I think the real fix was to use rear ports.
I was having the same problem.
Win 7 Ultimate 64-bit
Windows would make the usual system sound when I pugged in my Epic in the one of the front USB ports on my tower. I downloaded driver from samsung, no help. Syching application doubleTwist worked "a little".
I then plugged in my Epic in one of the back (mother board) USB ports and everything AMAZINGLY work.
Thanks for the comments. I was about to get frustrated.
I was having the same problem with my Windows 7 64-bit PC but it worked fine with 2 different Windows 7 32-bit PCs.
After being persistent I was finally transferred to Sumsung Galaxy Premier Support (877-392-4252) and they told me that the Epic 4G is compatible with Windows 7 64-bit. I updated the BIOS & Chipset drivers and plugged the "Samsung" USB cable into a back USB port and it worked.
Now that I got this to work I use the App iSyncr to sync with iTunes, not as simple as the sync with my iTouch but it works.
Hope this helps everyone else who is experience the same frustrations.
Other than this problem THIS IS THE BEST PHONE I HAVE EVER OWNED.
"Sprint is the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years." - 2014 American Customer Satisfaction Index